Central Operations Specialist (Operations Dispatcher)

Rove Travel • , CO

58d • Remote

About The Position

The Central Operations Specialist (Operations Dispatcher) is responsible for managing and optimizing the workflow of housekeeping, maintenance, and inspection tasks within the Breezeway platform. This role involves monitoring, assigning, and tracking tasks, ensuring clear communication with field teams and internal departments, and maintaining data accuracy. The specialist will also contribute to process improvements and assist with vendor onboarding. The workflow includes receiving issues, reviewing details, coordinating communication, overseeing task execution, performing quality checks, and documenting task closure and follow-up.

Requirements

• Exceptional organizational and multitasking abilities, with a keen attention to detail and accuracy.
• Proficiency in Breezeway software, including its automation features.
• Tech-savvy and comfortable using multiple systems simultaneously.
• Strong attention to detail and follow-through.
• Fluent in English (spoken and written).
• Strong phone presence and ability to remain composed under pressure.

Responsibilities

• Monitor, track, and assign/re-assign all housekeeping, maintenance, and inspection tasks within the Breezeway platform.
• Ensure cleaners, maintenance personnel, and inspectors receive accurate schedules and task details, optimizing workflow for efficiency.
• Review non-completed and completed tasks in Breezeway, verifying that all work meets company standards through uploaded photos and checklists, and follow up when needed.
• Maintain clear and professional communication with field teams, vendors, and internal departments to address any scheduling or service concerns.
• Regularly update and maintain accurate records in Breezeway, providing reports on task completion, property readiness, and outstanding issues, and follow up with vendors, owners, and guests as needed to ensure resolution.
• Identify opportunities to enhance operational efficiency and suggest improvements in task delegation and workflow management.
• Assist with vendor onboarding processes in Breezeway.

Benefits

• WFH/Remote-first flexible company culture
• A company with a great mission and vision, a dynamic and fast-paced work environment, and a team of smart, ambitious, and fun colleagues!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed