Central Operations Desk Specialist

City of New York•East Elmhurst, NY

6d•Onsite

About The Position

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The Department of Correction seeks to hire four (4) Central Operations Desk (COD) Specialists, who, under the direction of the Executive Director and COD leadership team, with wide latitude for the exercise of independent action and decision-making, will support the agency’s 24/7 operational communications system and unit. The chosen candidates will have demonstrated experience supporting communications such as emergency coordination, incident documentation operations, tracking, and data entry of the agency’s robust incident reporting system.

Requirements

A baccalaureate degree from an accredited college or university and two years of full-time paid experience in correction, social work, psychology, law, public administration or related field providing direct services to an inmate or detention population within a correctional or related facility; or
A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full-time paid experience as described in “1” above; or
Education and/or experience equivalent to "1" or "2" above.
Service as an inmate in a correctional or related facility may be substituted for a portion of the required experience up to a maximum of two years on a year for year basis.
A graduate degree from an accredited college or university with a major in social work, psychology, law, criminal justice or public administration which includes a field placement performing duties as described above may be substituted for up to one year of full-time paid experience as described above.
All candidates must have at least one year of full-time paid experience as described in "1" above.

Nice To Haves

Ability to work day or afternoon tours, including weekends and holidays
Experience and proficiency with data entry and running reports
Familiarity with emergency management, law enforcement, including correction
At least two years of experience in a law enforcement field and/or agency with an incident reporting system such as emergency management
Experience in city, state and federal government a plus
Excellent writing, editing, communication, inter-personal, time-management and organizational skills
Ability to retain confidential information
Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality work product
Possess commitment to a collaborative work ethic
Ability to engage and build relationships with a range of stakeholders and external partners

Responsibilities

Support COD’s 24/7 incident command center
Monitors multiple sources of critical information for situational awareness of incidents called into COD, both onsite and offsite
Ensure high-quality and timely responses to all inquiries regarding all activities
Input and send incident alerts and reports, and ensure accuracy of COD incident alerts and reports
Coordinate non-incident special alerts as directed
Coordinate information sharing with internal stakeholders to monitor and update the status of incident response
Communicate with external inter-agency partners such as the NYPD and agencies as needed
Ensure that communication about incidents within jails, outposts, department locations/operations, and transportation operations is properly processed
Confirm the scope and nature of incidents, ensure that agency notifications are performed, analyze information from multiple sources, and prepare reports for dissemination to Executive Staff
Interface with the Department’s Emergency Operations Center (EOC), Office of Preparedness and Resilience Communications Unit, Special Operations Division, and Department Facilities on initiatives, projects, operations, and exercises
Support records access, retention, and management needs and work with quality assurance/administrative support personnel
Support communications in the field for off-site incidents
Represent COD at meetings as designated
Participates in drills and training exercises
Analyze oversight regulations and standards and recommend appropriate agency response
Support COD supervisors in identifying trends in incident alert/correspondence to find root causes of recurring problems and implement solutions
Perform related duties as assigned