Central Market Operations Manager- Austin

H-E-B, L.P.•Dallas, TX

1d•Onsite

About The Position

Central Market is a specialty grocery store founded in Austin, Texas in 1994, now with multiple locations across the state. Known for its extensive selection of high-quality food and drink, Central Market aims to be a community hub where people passionate about food can connect. The Operations Manager is responsible for implementing business plans and strategies developed by the General Manager, ensuring an optimal customer experience, and providing operational support and leadership in the absence of the GM and Directors.

Requirements

Proven management and leadership experience.
Experience in a position responsible for handling sensitive people issues.
Experience in emergency response situations.
Experience handling theft issues and other serious scenarios.
Ability to independently prioritize issues quickly and manage time and resources appropriately.
Ability to mirror the GM's Customer Service philosophy and bring the GM's vision of Customer Service to life during his/her absence.
Strong verbal and written communication skills across a multi-department environment.
Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner/Customer focused culture, and protect business interests.
Ability to manage time effectively.
Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and/or Equipment Maintenance.
Ability to work flexible schedules, including nights, weekends, and holidays.
Successful completion of Central Market University (CMU) training.

Responsibilities

Drive day-to-day implementation of business plans and strategies.
Manage an optimal customer experience.
Provide operational support and facility maintenance.
Lead in the absence of the General Manager and Directors.
Oversee and direct workflow cross-functionally across the entire store.
Solve common and complex business, Customer, and Partner issues.
Recommend changes for maintenance areas and store-wide operations.
Ensure business decisions align with GM and Central Market expectations.
Conduct store walks, take corrective action, and elevate issues.
Ensure general operational standards are met consistently.
Communicate closing and opening shift issues effectively.
Maintain a presence in the store, build customer relationships, and foster positive Partner morale and retention.
Manage store conditions (inside and outside) to ensure a safe, clean, and unobstructed shopping experience and work environment.
Respond to customer emergency issues, requests, and concerns.
Resolve Partner issues, requests, and concerns, including accidents and scheduling conflicts.
Supervise the Maintenance team, including training, coaching, performance evaluation, and scheduling.
Monitor and report store maintenance issues, facility, and/or equipment problems.
Act as the point person for maintenance and construction vendors.
Serve as the first responder to equipment issues, troubleshooting and investigating problems.
Ensure cooler temperatures are maintained at appropriate levels.
Address customer incidents related to product safety or quality.
Initiate calls for loss prevention issues and act as the point of contact.
Prioritize potential loss prevention issues and determine appropriate action.
Identify shrink opportunities and take immediate action or report to GM.
Maintain store security and handle security-related issues.
Work with store security and local law enforcement to minimize theft.
Ensure all tills are secured daily.
Prepare Capital Requests for GM review.
Monitor store/company licenses and registrations.
Cover Receiving back door security.
Manage expenses.
Perform other duties as necessary to ensure a clean, safe customer experience.