Central Leasing Specialist

Odin Management LLC•Philadelphia, PA

8d•Onsite

About The Position

Odin Properties, a Real Estate Investment & Property Management company, is looking for a Central Leasing Specialist based out of our Center City Philadelphia, PA office. This role is responsible for pre-tour, post-tour, application management, move-in, and management of the leasing AI agent.

Requirements

Strong communication across phone, email, chat, and in-person interactions.
High attention to detail in document review, ledger accuracy, and compliance steps.
Ability to manage multiple workflows and priorities across properties (pre-tour, post-tour, application, and move-in).
Sound judgment in lead qualification, eligibility review and fraud detection.
Proficiency with accounting and ledger systems, and AI-enabled tools.
Strong follow-through in prospect engagement and lease execution.

Responsibilities

Handles the full pre-tour funnel: responds to inbound prospect calls and digital leads, conducts outbound lead outreach and qualification, answers pre-tour questions, and manages tour scheduling, agent assignment, confirmations, and reminders.
Manages post-tour follow-through by addressing no-shows and cancellations, re-engaging waitlisted prospects, and sending personalized nurture notes.
Owns application intake by sending the application link and instructions, managing the applicant pool and prioritization, and prompting prospects to complete and submit all required documents.
Manages application decisioning by communicating approvals and denials, generating and distributing the lease, and following up on unsigned leases.
Handles affordable and compliance-specific application steps, including affordable waitlists and preference, pre-screening, and explaining program requirements.
Processes move-in finances: ancillary fees and MAP charges, first rent installment, security deposits, and ongoing ledger management for move-in charges, payments, and adjustments.
Coordinates move-in logistics, including the move-in summary and checklist, follow-up communications, mover COIs, and elevator scheduling.