Central Laboratory Services Team Lead, Bureau of the Public Health Laboratory

City of New York • New York, NY

12d • $87,743 - $100,904 • Hybrid

About The Position

The Division of Disease Control’s mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases. The NYC Public Health Laboratory (PHL) is one of the largest local public health laboratories in the United States where employees contribute to the health and safety of NYC residents by providing clinical and environmental laboratory testing services. PHL is committed to its mission to safeguard the health of all NYC residents by providing quality laboratory testing services that support the priorities of DOHMH and its community partners to prevent and respond to clinical and environmental public health concerns. The New York City Department of Health and Mental Hygiene (NYCDOHMH), Bureau of Public Health Laboratory is seeking to hire a team lead in the Central Laboratory Services Unit (CLS).

Requirements

• A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.
• Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Nice To Haves

• Experience and confidence in customer-facing communications.
• Comprehensive understanding of HIPAA requirements and compliance standards, knowledge and ability to operate within HIPAA standards of conduct.
• Experience with and strong grasp of computer systems e.g.: MS Office, LIS systems.
• Strong verbal and written communication skills.
• Ability to supervise staff and work well within a management team environment.

Responsibilities

• Evaluating data, preparing complex reports, maintaining records and assisting in the coordination of research efforts of the Agency
• Conducting investigations regarding specimen metadata in coordination with external and internal partners using independent judgment and initiative.
• Overseeing resolution of problems associated with submitted specimens, including full understanding of all regulatory requirements for specimen submission, contacting providers and recording all such cases in the Problem Resolution Database (PDB).
• Maintaining and optimizing tracking sheets and meaningful metrics that are representative to sections performance and workload volume.
• Overseeing the consolidation of reports to include meaningful metrics that are representative to sections performance, volume, and resolved cases.
• Supervising staff responsible for outreach to submitters and external partners.
• Providing necessary training, assigning work and evaluating performance to ensure effective resolution of specimen submission issues, metadata discrepancies and other various routine operational problems.
• Comprehensive understanding of all regulatory requirements for specimen submission, contacting providers and recording all such cases in the Problem Resolution Database.
• Assisting in administrative activities related to data management including through the eOrder system, EMR system and internal LIMS system.
• Implementing enhancements and modifications to the PDB.
• Retrieving, reviewing and updating records in PDB.
• Assisting in the coordination of agency, local and federal partners in investigations.
• Ensuring the lab complies with regulatory agencies.
• Implementing and monitoring laboratory quality, and health and safety policies and procedures.
• Maintaining and participating in a program of quality control and assurance; and advising staff on appropriate methods and techniques.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level