Central Intake Specialist

State of Montana • Helena, MT

1d • Hybrid

About The Position

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division. Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ensure that allegations of child abuse and neglect received are accurately assessed to ensure the safety of children. The hotline serves as the central reporting for all allegations of child abuse or neglect in Montana. Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

Requirements

• Bachelor’s degree in social work, psychology, or related human services field.
• One year of human services experience working with children and families.
• A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience.
• Must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.

Nice To Haves

• Knowledge of social work practices and principles.
• Strong verbal and written communication skills, as well as customer service and interpersonal skills.
• Problem solving and decision-making skills.
• Ability to handle sensitive and stressful situations.

Responsibilities

• Gathers information from callers to determine whether statutory criteria for investigation are present.
• Assigns priority response time and routes to applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety.
• Checks and verifies information from multiple data sources to determine additional requirements, including escalated safety factors of the alleged victim and field staff.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level