Central Intake Specialist

State of Montana • Helena, MT

1d • Onsite

About The Position

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division. Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ensure that allegations of child abuse and neglect received are accurately assessed to ensure the safety of children. The hotline serves as the central reporting for all allegations of child abuse or neglect in Montana. This position requires in person training for the first month of employment in the Helena office. The hotline requires continuous 24/7 staffing. Employees are assigned to a day, evening, or overnight shift. Assignment to a day shift is not assured.

Requirements

• Bachelor’s degree in social work, psychology, or related human services field.
• One year of human services experience working with children and families.
• Knowledge of social work practices and principles.
• Strong verbal and written communication skills, as well as customer service and interpersonal skills.
• Problem solving and decision-making skills.
• Ability to handle sensitive and stressful situations.

Nice To Haves

• A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience.
• Other combinations of directly related education and experience may be considered on a case-by-case basis; however, a bachelor’s degree is required.

Responsibilities

• Gathers information from callers to determine whether statutory criteria for investigation are present.
• Assigns priority response time and routes to applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety.
• Checks and verifies information from multiple data sources to determine additional requirements, including escalated safety factors of the alleged victim and field staff.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level