Central Intake Coordinator

UnitedHealth Group•Aberdeen, WA

8h•$18 - $28•Onsite

About The Position

Explore opportunities with Assured Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Central Intake Coordinator, you will provide administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Minimum of one (1) year experience in office procedures.
Minimum of one (1) year insurance/medical experience.
Candidates are required to pass a drug test before beginning employment.

Responsibilities

Answers phones and appropriately triages phone calls to Central Intake Teams.
Effectively communicates patient/referral information to appropriate Central Intake Staff and branches.
Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals.
Coordinates communication of referral information with Central Intake Nurses.
Transfers High Tech/nurse specific referral calls to Central Intake Nurses.
Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox.
Coordinator must exercise discretion on obtaining information from callers for persons not immediately available.
Provides general information about agency services to patient family, and other referral sources as needed.
Data enter Central Intake and branch referrals into the mainframe as needed.
Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes.
Attends and participates in annual in-service training programs.
Manages patient ping feed throughout the day, in applicable markets.
Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets.