Central Eligibility Cash Worker

Commonwealth of Massachusetts • Boston, MA

1d

About The Position

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Central Eligibility Cash Worker. Our ideal candidate will determine initial and/or ongoing eligibility for transitional assistance programs including payments for funerals and final dispositions, and provide referrals to other state agencies, rest home providers and other sources as necessary.

Requirements

• Knowledge of the social and economic problems of the diverse client population.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance.
• Knowledge of basic mathematics, interviewing techniques and the principals and correct usage of the English language involved in writing clear, concise, logical narratives.
• Ability to use interviewing skills to obtain pertinent information and maintain accurate records on information provided both orally or in writing.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Ability to understand and apply knowledge of the principles, practices, and techniques of supervision to demonstrate ability to supervise in the absence of the unit supervisor.
• Ability to deal tactfully and establish and maintain harmonious working relationships.
• Ability to exercise sound judgment, including the exercise of discretion in handling confidential information.
• Ability to assess and prioritize tasks and demonstrate problem solving skills.
• At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
• A current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

Nice To Haves

• Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Knowledge of ongoing modifications in the types and uses of agency forms.
• Skill in the demonstration of principles and practices acquired during training.
• High level personal computer skills and more in-depth knowledge of various software options.
• Ability to utilize more complex applications of the laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Knowledge of Transitional Assistance MIS screens and coding and related documents.
• Bilingual or multilingual fluency.

Responsibilities

• Assist eligible clients/applicant's complete applications for DTA benefits including but not limited to EAEDC, funeral and final disposition.
• Process initial applications from the public, including rest homes and funeral homes, and determine the eligibility status for transitional assistance programs.
• Conduct ongoing transitional assistance eligibility reviews for existing clients and modify and maintain up-to-date information.
• Process case maintenance activities including but not limited to: Bay State CAP opt-out, third party income verification requests, SSI and MassHealth requests and referrals for medical assistance, and EBT card issuance.
• Review applications for appropriate documentation and implement rest home rate adjustments.
• Respond to income verification requests and complete special projects as necessary.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree