Central Eligibility & Authorization Training Coordinator

BrightSpring Health Services • Lyndon, KY

1d

About The Position

The Central Eligibility and Authorization (CEAT) Training Coordinator extends the CEAT Management Team and is responsible for training and educating new CEAT hires, as well as providing continuing education for incumbent CEAT Coordinators. The role develops and maintains training materials in the CEAT Playbook, communicates Revenue Cycle and payer updates, and schedules, prepares, and conducts training sessions.

The coordinator teaches Revenue Cycle principles and CEAT functions across Residential and HomeCare service lines, and other service lines for which CEAT handles registration, eligibility, or authorization. The position also tracks and documents staff training, gives feedback to CEAT leadership, supports staff evaluations, and helps ensure compliance with HIPAA and departmental procedures. It requires a commitment to customer service, staying current on policies and procedures, and assisting with staffing needs when necessary.

Requirements

• High school diploma and college education; work experience may be credited in place of a college diploma.
• Proven experience with conflict resolution.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of government and commercial payer requirements.
• Knowledge of Interactant and POC, as well as any future financial system implementations.

Responsibilities

• Develop training materials for new hires and keep continuing education materials in the CEAT Playbook current.
• Distribute updates and communications about Revenue Cycle initiatives, payer changes and updates, and process changes and requirements as assigned by Revenue Cycle leadership.
• Schedule, prepare, and conduct new-hire training and continuing education sessions.
• Understand and teach Revenue Cycle principles to incumbent staff and new hires.
• Train staff on CEAT functions for Residential and HomeCare, as well as other service lines CEAT supports for registration, eligibility, and authorization.
• Participate in data gathering as assigned by the CRO, Senior Director, or Manager.
• Build positive customer relationships by anticipating needs, providing solutions, and prioritizing customer satisfaction.
• Mentor and coach staff on all aspects of Revenue Cycle.
• Assist with staffing needs when necessary or assigned by the CEAT Management Team.
• Track, document, and monitor staff training; provide feedback to the CEAT leadership team and data for staff evaluations.
• Ensure HIPAA standards are followed.
• Ensure compliance with proper procedures to achieve departmental goals, including payer knowledge and expertise.
• Attend, facilitate, and prepare materials for mandatory monthly staff meetings, in-services, and continuing education sessions.
• Stay current on policies and procedures.
• Provide exceptional customer service to internal and external customers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED