Central Design Specialist

The Container Store Inc.•Addison Township, IL

20h•$22 - $25•Onsite

About The Position

The Design Specialist position is responsible for providing every customer and selling partner with astonishing customer service by designing and selling complete closet solutions and managing information flow. This position works primarily with Outside Sales, stores and other selling partners, focused on communication over Teams or through email. This is an hourly, non-exempt, onsite position. Please note you have to be located within a commutable distance to Elmhurst, IL. What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Requirements

1-2 years customer service experience required
Possesses strong selling skills
Appreciates the concept of compulsion for closure
Strong computer skills: proficiency in Outlook, Word, PowerPoint, Excel and Salesforce
Ability to work in a constant state of alertness and a safe manner
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Knowledge of industry business and passion for following trends in the industry
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Nice To Haves

College degree preferred
Closet/cabinetry/space design or architecture related experience a plus

Responsibilities

Translates closet assessment and idea information provided by selling partners to create designs of desired closet solutions
Transforms the paper sketches into 3-dimensional designs using proprietary design software
Actively researches product information and shares information on product uses and ways to effectively sell the product using solution-based selling
Maintains product knowledge of custom closet systems and related components
Supports selling partners by providing product training and information as well as in the moment coaching via Teams and email
Maintains awareness of current and upcoming sales promotions
Effectively manages time with multiple projects including Teams calls, designing spaces, responding to email and other online services
Communicates consistently with the team and seeks avenues to find information using available resources
Works collaboratively with the team to manage multiple calls, emails and inquiries
Consistently arrives promptly to work the assigned schedule which may include evenings and weekends
Assists as needed in placing customer orders
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

Benefits

Rewarding Pay: Starting at $22.00 an hour, up to $25.00 an hour.
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.