Central Customer Service Technician

Apotheco, LLC • Short Hills, NJ

1d • Hybrid

About The Position

Self-motivated, efficient, responsible multitasker to join our team.
Candidate will communicate with patients to effectively provide medications, pull and package prescriptions, bill and charge credit cards and update patient information in the system.
Help in the management of other technician staff and coordinating inventory with the pharmacist.

Requirements

• High School Graduate (or equivalent) is required.
• Pharmacy Technician for at least 1 years is required.
• Previous experience in pharmacy or other related Healthcare fields.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong analytical and critical thinking skills.
• Ability to comprehend and apply principles of basic math while analyzing data and generating reports.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge of Microsoft products
• Time management skills
• Excellent written and oral communication skills
• Demonstrated ability to handle confidential information appropriately
• Positive work attitude
• Willingness to learn and grow
• Customer service skills
• Ability to multi-task and have strong detail-oriented skills
• Ability to work well with various personalities
• Ability to provide after hour support
• Teamwork
• Independent and self-motivated
• Ability to accomplish goals with little to no supervision
• Participate in continuous quality improvement activities
• Must have 1 year of Pharmacy Technician experience.

Nice To Haves

• Pioneer Software is recommended but not required.

Responsibilities

• Process/navigate prescriptions using computer software quickly and efficiently
• Perform high call volume to coordinate patient deliveries.
• Keep central pharmacy clean and organized.
• Complete insurance verification.
• Apply manufacturers coupons if applicable.
• Help the pharmacist in queue management to create efficiencies.
• Assist in management and training of other pharmacy technicians.
• Actively monitor that proper billing procedures are being implemented.
• Have outstanding customer service skills
• Be able to work in an independent environment
• Take directions and initiatives from Lead Central Technician and DOCO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees