Remote - Full-time Central Customer Service Technician

Apotheco, LLC • New York, NY

83d • Remote

About The Position

Self-motivated, efficient, responsible multitasker to join our team. Candidate will communicate with patients and the pharmacy effectively to provide medications, pull up prescriptions via an online portal, bill and charge credit cards and update patient information in the system. Answer a high volume of calls and emails.

Requirements

• High School Graduate (or equivalent) is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong analytical and critical thinking skills.
• Ability to comprehend and apply principles of basic math while analyzing data and generating reports.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge of Microsoft products, Google Docs, and Sheets.
• Abide by Apotheco information security policies, employee handbook and security and privacy regulatory requirements.
• Responsible for the secure and appropriate handling of Apotheco information, information received by customers, other companies and/or external parties.
• Time management skills
• Excellent written and oral communication skills
• Demonstrated ability to handle confidential information appropriately
• Positive work attitude
• Willingness to learn and grow
• Customer service skills
• Ability to multi-task and have strong detail-oriented skills
• Ability to work well with various personalities
• Teamwork
• Independent and self-motivated
• Ability to accomplish goals with little to no supervision
• Participate in continuous quality improvement activities
• Should be able to type at least 40 WPM to keep a standard level of efficiency.
• Regularly required to talk or hear.
• Frequently required to sit and use hands.
• Occasionally required to stand.

Nice To Haves

• Previous experience in pharmacy or other related Healthcare fields is helpful but not necessary.

Responsibilities

• Process/navigate prescriptions using computer software quickly and efficiently
• Perform high call volume of inbound/outbound calls to coordinate patient deliveries.
• Respond to customer inquiries via email
• Complete accurate payment information
• Effective communication between team members and Operations Manager
• Meet daily target goals set forth by the Operations Manager
• Have outstanding customer service skills
• Be able to work efficiently in an independent environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED