CENTRAL CUSTOMER SERVICE SPECIALIST

Stockman Bank of Montana • Miles City, MT

8d • Onsite

About The Position

As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system. It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email. Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees. Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment. Conduct should enhance the professional, community focused image of, and overall efforts of the bank.

Requirements

• Demonstrated ability to provide high quality customer service
• Strong written and verbal communication skills
• Good organizational skills
• Concentrated attention to detail
• Ability to multi-task
• Ability to effectively learn computer programs necessary to perform day to day tasks
• Microsoft Office experience (Word, Excel, Outlook)
• Ability to learn to operate common office equipment such as copy machine and phone system
• Typing skills averaging 30 wpm
• High School diploma or equivalency
• Ability to work in a scheduled/structured environment.

Nice To Haves

• Previous banking experience
• 1-2 years customer service experience
• Previous experience using ITI Software Programs

Responsibilities

• Assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email.
• Navigate multiple computer programs.
• Conduct should enhance the professional, community focused image of, and overall efforts of the bank.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED