Central Care Attendant

Mount Pleasant Group • Richmond Hill, ON

4h • Onsite

About The Position

The Central Care Attendant (Attendant) helps MPG achieve its mission of serving the diverse clients and communities of yesterday, today, and tomorrow with excellences and compassion to meet all their death care needs. The Attendant is responsible for the respectful and dignified handling and transportation of deceased individuals. Their primary role is to safely and compassionately transport deceased bodies from various to and within MPG.

Requirements

• High school diploma or general education degree (GED); or at least one year of related experience and/or training; or equivalent combination of education and experience
• A valid Ontario “G” driver’s licence with a clean driver’s abstract
• Must consent to and pass a Criminal Background check, and a Criminal Record and Judicial Matter check
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Maintain professionalism and exercise discretion when managing confidential information
• Must be able to operate and maintain vehicle safely while abiding by the Highway Traffic Act and the rules of the road
• Physical manual labour required, must be able to lift in work safe guidelines
• Knowledge of hospitals, nursing homes, cemeteries, crematoria, and mausoleums within the GTA
• Sensitivity to persons in bereavement and understanding a variety of cultural and religious funeral expectations
• Intermediate proficiency of Windows and MS Excel, PowerPoint, Word, and Outlook

Nice To Haves

• Previous Funeral experience is an asset
• Familiarity with funeral home environment and internal policies and procedures.
• Familiarity with funeral home environment and internal policies and procedures is an asset

Responsibilities

• Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences.
• Perform physical tasks such as: Handling human remains with dignity and professionalism, Wrapping remains in sheets or pouches to prepare for transport, Placing remains onto stretchers and securing them appropriately, Safely loading and unloading remains from vehicles.
• Provide transportation services for the Office of the Chief Coroner, including transferring human remains for investigative purposes within specific timelines.
• Handle and lift caskets with care, utilizing proper equipment and techniques to ensure safety and dignity during transfers.
• Operate company vehicles in strict adherence to the Highway Traffic Act and company policies, ensuring a safe and respectful transportation process.
• Accurately document and track the movement of human remains, personal effects, and cremation-related items using the company’s software system.
• Verify the identification of human remains during transfers, cross-referencing against the Medical Certificate of Death and other required documentation.
• Obtain Coroner’s Cremation Certificates and complete the registration of deaths in accordance with provincial regulations.
• Ensure all records and documentation meet legal and company standards.
• Assist the Embalmer with body preparation tasks, such as washing, dressing, and placing remains into caskets, adhering to the highest standards of respect and care.
• Handle cremated remains with sensitivity, transferring them into urns or other specified vessels per family instructions.
• Monitor and replenish supply inventory, ensuring all necessary items are readily available for operations.
• Ensure company vehicles are clean, presentable, and in good working condition, performing routine washing and interior care as needed.
• Support the maintenance of a clean and organized facility by performing tasks such as garbage disposal, mopping, and dusting to maintain a professional environment.
• Additional duties, and tasks that fall within the scope of the role as assigned by the Assistant Manager and/or Manager, Funeral Services.

Benefits

• Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
• Wellness resources and benefits including a wellness spending account
• Defined contribution pension plan with employer match
• RRSP & TFSA options
• Enhanced Employee Assistance Program (EAP)
• Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
• Paid Vacation days plus additional personal paid days off
• Annual Employee Engagement Surveys and Annual Employee Townhalls
• Salary increases, in accordance with company policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED