Central Account Sales Specialist

Regis University•Plano, TX

5d•Onsite

About The Position

The Central Account Sales and Support Center aims to complement the branch-based community lending model and support the company's end-to-end digital strategy. The Central Account Sales Specialist will work with borrowers remotely, both within and outside the normal branch network footprint, to provide loan solutions and exceptional customer service.

Requirements

High School Diploma or Equivalent.
Outgoing, enthusiastic attitude and strong phone communication skills.
Experience with Microsoft Office Suite products.
Data entry proficiency.
Must pass drug screen, criminal and credit background checks.

Nice To Haves

Some college coursework completed.
Consumer finance experience with exposure to sales and collections.
Some leadership experience.
Familiarity with Consumer Credit and/or underwriting experience.

Responsibilities

Present loan solutions to current and potential customers that help them achieve their financial goals, acting as a subject matter expert in Regional Finance personal loan product offerings.
Complete interactions with borrowers electronically or by phone.
Process and underwrite loan product applications within guidelines and approval authority limits.
Establish and build customer relationships through delivering exceptional service.
Utilize Regional Finance’s account management practices to assist delinquent customers.
Work with management to develop, communicate, and track daily/weekly/monthly goals.
Report, manage, and maintain branch standards on all aspects of delinquency.
Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
Close loans as directed by manager.