Weekdays

Chestnut Health Systems•Bloomington, IL

7d•$21 - $22•Onsite

About The Position

As a Central Access Specialist, you will often be the first point of contact for individuals seeking Chestnut's services. If you have a passion for being a calming and supportive presence for those in need, this position could be the perfect fit for you! Chestnut Health Systems is more than just a workplace; it's a community dedicated to making a real difference in people's lives. With approximately 800 dedicated employees, they provide integrated care that combines behavioral health services with community-based primary care. Their commitment to research ensures they stay at the forefront of evidence-based practices. Join them in their mission of achieving health equity and providing compassionate care to underserved communities.

Requirements

A minimum of a high school diploma or GED with 5 years’ experience working in the area of admissions, scheduling or screening potential intakes for services in mental health or human services; OR a Bachelor’s degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service fields; OR a Bachelor’s degree in any other field with 2 years of supervised clinical experience in a mental health setting; OR a Master’s degree in a helping profession or related administrative area.
Excellent telephone skills with the ability to handle a high volume of calls.
Effective communication skills with employees, consumers/potential consumers, support systems, and other community contacts.
Demonstrated problem-solving skills with the ability to use sound judgment.
Ability to respond and communicate effectively and calmly in conflict-related or emotional situations.
Good keyboarding skills, including preferred data entry experience in various databases such as electronic health records (EHR) or electronic billing systems.
General knowledge of standard office procedures and use of office equipment, including: Filing (electronic and physical), Basic word processing, Operating copier, fax, and scanning equipment.
Ability to sit through an entire work shift while answering a telephone wearing a headset and performing data entry.

Nice To Haves

Passion for being a calming and supportive presence for those in need.
Passion for our mission, even if you don't meet every requirement.

Responsibilities

Handle a high volume of incoming and outgoing calls professionally, using trauma-informed principles to support consumers.
Screen consumers for demographic information, complete clinical screenings, schedule appointments, and verify benefit coverage.
Accurately enter information into the electronic health records (EHR) and other databases, ensuring timely and appropriate documentation.
Maintain a positive and supportive attitude in all interactions, ensuring consumer needs are met effectively.
Participate in data gathering and quality improvement activities to enhance service delivery.
Attend meetings, provide backup support to team members, and promote a culture of customer service excellence.