Center Support - On Call
About The Position
Provide support to the department to help ensure that the needs of the Center clients are served. The Salvation Army Center of Hope program provides 24/7 enhanced shelter and related services for adults experiencing homelessness. Participants are typically people who have been identified as high needs adults who are eligible for supportive permanent housing through outside agencies. Many clients have chronic and acute mental illness, active addiction issues, and/or trauma. This is a low-barrier, harm reduction program. Advocates are responsible for providing direct service to their participants, assisting with the goal of moving their participants quickly into permanent housing and fostering a team environment among center staff.
Requirements
- High School Diploma or the equivalent
- Previous work experience in programs that work with individuals with higher levels of need
- CPR certified
- 2 years of customer service experience
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Contribute to and support a positive, team-oriented work environment.
- Maintain a safe and comfortable Center environment, including physical set-up and light janitorial duties, when necessary.
- Work as a team with other colleagues on shift and be able to work independently without direct supervision.
- Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
- Must be able to make independent decisions and apply sound judgment in performing job duties.
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
- Ability to grasp, push, pull objects such as file cabinet drawers, and reach overhead
- Ability to Walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
- Ability to operate desk top telephone
- Ability to operate a desktop or laptop computer
- Ability to lift, move and/or carry up to 40 pounds.
- Ability to access and produce information from a computer
- Ability to understand written information
- Ability to hand write legibly
Responsibilities
- Check in Center guests from Check in sheet provided
- Distribute Linens
- Ensure that guest list is accurate and complete
- Permit only guests assigned access to the Center
- Maintain Center Logs Book
- Complete daily data reports and other reports as required
- Contact Police, Medics or Fire Department by calling 911 as needed
- Evacuate the building when necessary, ensuring all guests are accounted for
- Write reports of all incidents and accidents
- Report any cases of suspected abuse or injury immediately to a supervisor or office staff
- Report any needed repairs or supply requests to supervisor or business administrator
- Customer service mindset
- Enforce building and program rules and policy.
- Attend staff meetings, workshops, and in-service classes as provided.
- Maintain accurate record of hours worked and turn in timesheets on schedule.
- General knowledge of business protocols
- Perform other tasks as necessary as assigned or requested by your supervisor
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
