FT Center Store Manager (H)

Ahold Delhaize•Madison Heights, VA

4d•Onsite

About The Position

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Requirements

Management and duties of store operations
Meet financial and sales goals
Build associate and customer relations
Promote a strong culture
Maintain solid communications with the management team, all associates in the store and throughout the organization
Hiring, training and developing department associates
Supervise performance of associates
Ongoing performance management, training
Conduct timely formal performance appraisals
Daily management of labor
Coaching associates to achieve productivity expectation
Leadership and motivation within the store
Achieve budgeted financial and operating results
Enthusiastic customer awareness
Fast, easy, flexible and friendly customer service
Positive shopping experience for customers
Outstanding, friendly customer service
Skills and knowledge of department products
Offer solutions that meet or exceed customers’ expectations
Control store expenses
Proper ordering, care for supplies and equipment
Use company tools: financial reports, ACIS, scheduling, productivity, ordering (CAO), business information systems
Ensure department appearance, quality, variety, workplace safety, food safety and department sanitation
Write Grocery Department schedules
Complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information
Ordering, receiving, preparation, conditioning and displaying of merchandise
Observe and correct unsafe conditions
Record and report associate and customer accidents
Monitor shrink
Provide coaching for associates to recognize and prevent losses
Assist with physical inventory of product on hand bi-annually
Properly utilize advertising and sales promotion materials and signage
Ensure compliance with local, state and federal regulations
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments
Offers constructive counseling
Achieving customer satisfaction and service
Building store sales

Responsibilities

Manage the Grocery Department, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
Assist with the physical inventory of product on hand bi-annually
Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
Ensure compliance with local, state and federal regulations
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Perform all other duties as assigned