FT Center Store Manager (H)
About The Position
The Center Store (Grocery) Manager is responsible for supporting the management and duties of store operations to meet financial and sales goals. This role involves building associate and customer relations, promoting a strong culture in support of the Food Lion Strategy, and maintaining solid communication with the management team and all associates. The manager will oversee the Grocery Department, including hiring, training, and developing associates, supervising performance, and providing ongoing coaching and performance appraisals. They will manage labor, coach associates to achieve productivity expectations, and provide leadership to foster a positive culture. A key aspect of the role is ensuring extraordinary customer service through effective scheduling and maintaining an atmosphere of enthusiastic customer awareness with an emphasis on fast, easy, flexible, and friendly service. The manager will also control store expenses, utilize company tools for financial and operational management, and ensure department appearance, quality, variety, safety, food safety, and sanitation standards are met. Responsibilities include proper merchandise handling, adherence to company policies, completion of training, and performing all other assigned duties.
Requirements
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Good understanding of store operations preferred
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Ability to lead and direct others
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Responsibilities
- Manage the Grocery Department, including hiring, training and developing department associates
- Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
- Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
- Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
- Support the achievement of budgeted financial and operating results
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
- Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
- Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
- Assist with the physical inventory of product on hand bi-annually
- Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
- Ensure compliance with local, state and federal regulations
- Adhere to all company guidelines, policies and standard practices
- Maintain security standards
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
- Perform all other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
