Remote Scheduling Coordinator

Qureos Inc

2d•Remote

About The Position

The Center Scheduler plays a vital role in ensuring smooth, timely, and coordinated patient care by managing both in-house and external medical appointments. Under the direction of the Program Manager, this position serves as a key point of coordination among patients, families, providers, and the care team. This is an excellent opportunity for a detail-oriented healthcare professional who enjoys organization, collaboration, and making a meaningful impact on patient access to care.

Requirements

Knowledge of healthcare operations, with demonstrated experience in medical scheduling and billing across diverse patient populations.
Excellent written and verbal communication skills.
Proficiency with computers and healthcare scheduling or practice management systems.
Strong organizational skills and attention to detail.
Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced healthcare environment.
Flexible, proactive, and willing to support all aspects of organizational operations.

Responsibilities

Generate specialty referrals and schedule both in-house and external medical appointments.
Prepare and provide all required documentation for medical and specialty appointments.
Cancel or reschedule appointments as needed and promptly notify patients and families of changes.
Enter, track, and maintain all in-house and external appointments within the scheduling system.
Complete and manage paperwork related to all medical appointments.
Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.
Generate referral forms for visiting Primary Care Physicians (PCPs) and enter them into the scheduling system.
Send completed appointment documentation to PCPs following patient visits.
Obtain, track, and manage diagnostic requests and billing forms as required.
Prepare podiatry-related forms and documentation for podiatry visits.
Communicate clearly and professionally, both verbally and in writing, with providers, patients, families, and team members.
Update the scheduling system promptly to reflect appointment changes.
Prepare and maintain monthly specialist calendars within the practice management software.
Provide coverage for other schedulers as needed.
Contact outside facilities to obtain test results when results have not been received in a timely manner.
Prepare appointment-related paperwork for meal and transportation coordination.
Coordinate appointment-related services, including transportation, meals, translation services, and patient escorts.
Perform other reasonably related duties as assigned.