Center Operations Supervisor

BlueSprig•Cumming, GA

1d•$52,000•Onsite

About The Position

The Center Operations Supervisor (COS) is an exempt role responsible for providing comprehensive day-to-day operational support within the center. This position partners closely with the Director of Clinical Operations to ensure efficient execution of daily operations and consistent delivery of high-quality service to our clients, BTs/RBTs and families. This role is essential in maintaining operational excellence, supporting clinical teams, and ensuring the center runs efficiently and effectively.

Requirements

High school diploma or general education degree (GED)
1+ years related experience or training in an operational support role preferred
Read and comprehend simple instructions, short correspondence, and memos.
Write simple correspondence.
Effectively present information in one-on-one and small group situations to customers, clients and other employees.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Experience in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, Internet Explorer).
Have a current and valid CPR and first aid Certification.
Have reliable means of transportation.
Meet requirements of our Motor Vehicle policy.
Adaptability – Accepts and applies feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation within guidelines and direction from supervisor. Manages competing demands. (Prioritizing responsibilities)
Professionalism – Arrives and begins work prepared and on time. Keeps absences within guidelines. Schedules time off in advance. Keeps commitments. Completes tasks within required guidelines. Displays positive outlook, pleasant manner, and professional appearance. Establishes and maintains effective relations. Works actively to resolve conflicts.
Conflict Resolution – Confronts difficult situations. Encourages open communications. Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve conflicts. Identify appropriate times and locations to discuss conflict.
Commitment to Quality– Competent in required job skills and knowledge. Displays understanding of how their actions and job affects others. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Uses resources effectively. Looks for and takes advantage of opportunities. Pursues training and development opportunities. Seeks feedback to improve performance, asks for help when needed. Strives to continuously build knowledge and skills. Seeks increased responsibilities.
Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Puts success of team above own interests. Works cooperatively in group situations in commitment to changing the world for children with autism.
Communication – Exhibits good listening and comprehension. Expresses ideas and thoughts respectfully in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. Edits work for spelling and grammar. Presents numerical data effectively. Varies writing style to meet needs. Writes clearly and informatively.
Problem Solving - Develops alternative solutions. Identifies and resolves problems in the early stages and solves in a timely manner. Displays willingness to make decisions. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Supports and explains reasoning for decisions. Uses authority appropriately to accomplish goals.

Nice To Haves

1+ years related experience or training in an operational support role

Responsibilities

Manage and maintain daily staff schedules to ensure appropriate coverage and efficient center operations
Oversee and maintain accuracy of CentralReach data and documentation
Support authorization tracking, monitoring, and updates to ensure services remain active and compliant
Coordinate and oversee facility-related needs to ensure a safe, organized, and functional environment
Assist with hiring processes, including coordination of interviews, onboarding, ongoing training support and hiring support tasks
Provide administrative support to the clinical leadership team, including training coordination and staff development initiatives
Support supervision, mentorship, and onboarding processes for new and existing employees as needed
Ensure smooth day-to-day operational flow and escalate issues appropriately to leadership
Oversee reception: greeting families and team members, answering calls, receiving mail
Manage and maintain appropriate building access or security through accurate and current authorized pick-up, manage access control (approved guardian, and Team Member present in building)
Rescheduling of services and managing communication of schedule changes, cancelationmanagement: day of schedule changes, calling families, and Team Member callouts
Intake assessment scheduling support (and setup family portal as needed)
Ensure CentralReach data elements remain updated and accurate. Examples may include schedule changes, timely conversion of appointments, pipeline dates in metadata fields, client and staff profiles, documentation management reports etc., daily.
Payroll support: coding & timekeeping compliance, converting support, amending notes, etc.
Culture/Team Member relations: welcome new hires, support staff with basic needs, organize events, cover breaks
Center upkeep and functioning: ordering supplies, safety and compliance (drills, audits quarterly and annual), "leader of the facility"
Works with facilities team to address center needs and coordinate vendor visits as warranted
Reportable Events reporting (Client, Caregiver, or Employee): assist with documenting and reporting as directed by the CD, DCO, Compliance, or Human Resource
Confidential document management: receiving and organizing client documents (intake, authorizations, insurance coverage support, Client Coordination of Benefits, and document collection
Confidential document management: Team member records (Licenses, Certifications, Credentialing records and correspondence) needed for maintaining employee’s electronic file as needed
Provide basic tech support and inventory management
Provide basic HR support through on-boarding and off-boarding and time keeping tasks (i.e.Supporting HR and Training as needed, Training set-up, Final paycheck, collecting Team memberdocument, conversion of appointments or accuracy of team members time records)
Support CD as needed with coaching/corrective action documentation
Assist with Team Member certifications, application, and exams (payment and documentation asneeded)
Support marketing efforts and events (drop off brochures, take pictures, coordinate and set-upevents, etc.)
May support the authorization process (and Authorizations Team) as needed for specific payerrequirements: TX Medicaid, TRICARE, ESSC, Catalight, RC, etc.
Support the Candidate interview process as determined by the Talent Acquisition team
Follow all policies and procedures, including but not limited to, confidentially and mandated reporting standards as set by the Clinical and Compliance teams.