Center Operations Manager - PlasmaSource
About The Position
Vitalant is hiring a Center Operations Manager to launch and lead PlasmaSource’s new blood donation center in Saratoga Springs, Utah. The manager will build a high-performing team, shape the center’s culture, establish an exceptional donor experience, and drive service, quality, operational, and financial results. The position works across operations, training, quality, regulatory, and marketing to create a safe, efficient, and innovative center. The manager oversees day-to-day center operations and staff, supports employee development, ensures regulatory and internal-policy compliance, and works to meet production, quality, and cost expectations. The role also supports donor recruitment, community outreach, and PlasmaSource’s standing in the Saratoga Springs community. The position offers an opportunity to help establish a new operation with the resources and experience of Vitalant behind it.
Requirements
- Bachelor’s degree in a directly related field or an equivalent combination of education and experience.
- Five years of healthcare experience, including recent experience performing apheresis blood collection.
- Three years of direct supervisory experience.
- Knowledge of general business and management practices.
Responsibilities
- Hire, train, supervise, and evaluate assigned team members.
- Set clear expectations and provide coaching, feedback, and accountability to develop a high-performing team.
- Foster a positive, collaborative culture and support employee development and career growth.
- Partner with Training and Quality to ensure employees have the knowledge and resources needed to succeed.
- Oversee daily center operations, including staffing, workflow, inventory, and facility needs.
- Monitor operational performance and implement improvements as needed.
- Achieve production targets, quality goals, and established cost expectations.
- Maintain appropriate inventory and supplies to support daily operations.
- Respond appropriately to temperature alarms and other operational issues.
- Prepare accurate daily, weekly, monthly, and other required reports.
- Ensure consistently high levels of customer service throughout the collection process.
- Build rapport with donors and support donor satisfaction and retention.
- Address donor concerns and complaints professionally and effectively.
- Use feedback and operational insights to identify opportunities to improve the donor experience.
- Ensure activities comply with applicable regulations, internal SOPs, and defined policies and procedures.
- Maintain a strong culture of quality, safety, and compliance; identify and escalate compliance issues appropriately.
- Partner with Quality and Regulatory teams to address audit findings and other deficiencies.
- Collaborate with Training and Quality to meet center training and quality objectives.
- Partner with Marketing on donor recruitment, community outreach, and engagement strategies.
- Promote awareness of PlasmaSource and the impact of donation.
- Monitor outreach activities and adjust strategies based on results and community response.
- Build relationships that establish PlasmaSource as a trusted part of the Saratoga Springs community.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
