Center Operations Manager in Training (COMiT)

Ally Behavior Centers•White Marsh, MD

6d•$60,000 - $70,000•Hybrid

About The Position

Ally Behavior is a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program, serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success. The children we serve are at the heart of everything we do and we are passionate about our commitment to having a meaningful impact in the lives of our children and their families. This is a managerial & administrative role responsible for daily operations at our therapy center. Team members are expected to be leaders in the community, ensure high-quality standards are met, and foster an exceptional work environment. The ideal candidate will have extremely strong attention to detail, be professional, energetic, organized, and driven. The company will provide training on specific job responsibilities, expecting the candidate to quickly pick up and manage these independently. Ally Behavior is seeking a smart and talented individual to join a fast-growing organization. Ally Behavior is described as a dynamic, fun, and rewarding workplace offering superior growth and leadership opportunities in a supportive, engaging environment. The company boasts a unique and collaborative culture driven by a diverse team and core values: Serving Others, Treatment Excellence, All One Ally, Resourceful in Finding Solutions, and Striving to Grow. A comprehensive onboarding and training approach is in place to support and prepare staff to serve clients and colleagues effectively.

Requirements

Must be willing to relocate to the assigned location in Washington D.C. and/or Baltimore metro areas upon promotion to full-time Center Operations Manager.
Must be willing to travel to multiple locations across Maryland and Virginia as needed.
Extremely strong attention to detail
Professional, energetic, organized, and driven
Comfortable wearing different hats and taking initiative
Detail-oriented and a meticulous note-taker
Compassionate with a high EQ
Takes pride in excellent customer service and client experience
Strong and fluent written and oral communication skills
Self-motivated and eager to move up and grow with the company
Level-headed and naturally approachable
Charismatic leader who can inspire staff
Team player who pushes others to excel
Sound understanding of health insurance systems and health insurance jargon
Experience managing a large team and getting the most out of each team member
Must submit to a federal, state, and county background check

Nice To Haves

Energetic, outgoing person who can inspire staff on both good and bad days.
Likes to work hard and isn't just collecting a paycheck; finds fulfillment in excellent performance and building something special.
Willing to work beyond 5pm if a project requires it.

Responsibilities

Managing communication with parents and families enrolled in the program
Onboarding new clients and hosting center tours
Managing and approving sick leave and vacation requests for employees
Validating the accuracy of center schedules
Holding clinicians accountable for submitting session notes within 24 hours
Ensuring that clinical note audits occur to maintain accuracy of billing
Maintaining employee certifications and credentials
Document management for both clients and employees
Ensuring adherence to budget requirements for center purchases
Communicating with the insurance and billing department regarding client insurance authorizations
Communicating with the talent acquisition department regarding resignations or staffing needs
Maintaining and recognizing staff birthdays and organizing team-building events

Benefits

Salaried, full-time position
Quarterly bonuses based on clinic performance
Guaranteed semi-monthly paycheck (24)
Company-sponsored DashPass
18 days of paid time off
9 paid holidays (5 set days + 4 "floating" holidays)
Professional development opportunities
Medical +HSA, Dental, and Vision coverage through Cigna
Up to $9,000 in post-maternity childcare assistance
401(k) plan with company match
Employee Assistance Program
Short-Term Disability, Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, Hospital Confinement Insurance, and Pet Insurance
Tuition Assistance eligibility at 6-month benchmark