Center Operations Director

Proud Moments • Linthicum Heights, MD

1d • Onsite

About The Position

At Proud Moments ABA, the Center Operations Director will oversee the day-to-day management and strategic growth of their brand-new Linthicum Heights, MD center. This key role involves partnering closely with senior clinical leaders, guiding administrative teams, tracking performance metrics, and implementing initiatives to elevate quality, efficiency, and client satisfaction. It is an exciting opportunity to lead with purpose and help shape the future of care in the community. Proud Moments ABA is a behavioral health organization that provides Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21, offering expert treatment, innovative techniques, and compassionate, child-centered care.

Requirements

• 3-5 years of management experience, including supervisory responsibility
• Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders
• Exceptional leadership skills
• Superior project, planning, organization, and time management skills
• Excellent communication skills

Nice To Haves

• Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families

Responsibilities

• Accelerate the financial success and continued growth of our center by effectively managing day-to-day operations at the facility(s) finish
• Expand access to Proud Moments’ life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care
• Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts
• Ensure a smooth on-boarding experience for new Proud Moments families by engaging in weekly family meetings and building parents’ confidence in their child’s clinical team
• Advocate for families receiving services by resolving issues promptly and compassionately
• Secure accurate insurance reimbursement for ABA services through rigorous oversight of Authorizations Management and Billing procedures
• Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress toward established objectives

Benefits

• Competitive pay commensurate with your education, experience, and location
• Meaningful work-life balance with Monday-Friday schedule
• Generous paid time off
• Medical, dental and vision coverage
• 401K retirement savings program
• Employee Assistance Programs
• Bonus Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees