Center Manager

European Wax Center • Fairview Park, OH

3d • Onsite

About The Position

As a Center Manager at European Wax Center, you will own the full picture of running a business, including team performance, guest experience, sales results, and culture. You will be responsible for building a center that employees are proud to work in and guests love to return to. Ballast Wax, a multi-unit EWC franchisee, invests in its managers by providing autonomy, structure, training, and a supportive team.

Requirements

• Proven ability to own sales metrics, including revenue, conversion, and retention.
• Experience in developing and coaching team members.
• Ability to provide direct feedback and follow through on actions.
• Proactive recruitment skills, building a pipeline of potential candidates.
• Ability to take ownership of and resolve guest issues effectively.
• Minimum of 2+ years of experience leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment.
• Flexible schedule including evenings and weekends (one weekend shift required, not both).
• Reliable transportation.

Nice To Haves

• More experience may lead to higher earning potential.

Responsibilities

• Own revenue, package, and product goals and understand the center's financial performance.
• Coach the team on guest education and confident selling techniques.
• Analyze sales trends and develop action plans to improve performance.
• Drive traffic to the center through local marketing and brand campaigns.
• Set the standard for all guest interactions, ensuring a positive experience from start to finish.
• Resolve escalated guest concerns with professionalism and care.
• Champion an environment that encourages guest loyalty and referrals.
• Recruit, onboard, and retain high-performing team members.
• Provide consistent coaching through performance reviews, one-on-one meetings, and constructive feedback.
• Develop internal talent for succession planning and team growth.
• Create a positive and engaging company culture.
• Manage scheduling, inventory, payroll, and cash handling.
• Track Key Performance Indicators (KPIs) such as productivity, retention, and labor costs, and take appropriate action.
• Ensure cleanliness, sanitation, and brand standards are consistently met.

Benefits

• Base pay of $23–$25/hr depending on experience.
• Monthly performance bonuses ($500, $1,000, or $1,500) with realistic goals.
• Commission on personal sales.
• Total potential annual earnings of $53,000–$70,000.
• 30-60-90 day structured onboarding program.
• Mentorship from district leadership.
• Clear career path: Senior Center Manager → District Manager.
• Ongoing training and professional development.
• 2 weeks Paid Time Off (PTO) after the first 90 days.
• Consistent, predictable shift structure.
• Medical insurance with a 55% employer contribution.
• 401(k) with employer match.
• Access to European Wax Center services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed