Center Manager - iCRYO

iCRYO•Ridgeland, SC

5d•Onsite

About The Position

iCRYO is an upscale wellness service retailer offering cryotherapy, infrared therapy, body sculpting, IV therapy, and other related services in the Bluffton/Okatie SC area. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional wellness experience they deserve. As the leader, the Center Manager is responsible for overseeing all aspects of center operations. The Center Manager is directly responsible for achieving sales goals through exceptional guest service, marketing the center, sales growth strategy, and guest retention. The Center Manager will also be responsible for scheduling, onboarding of new hires, continuing the education of other employees, and maintaining safety protocols within the center. The ideal candidate should be action-oriented, sales-driven, ambitious, display leadership, cultural fit, upbeat, confident, honest, detailed, and goal-oriented. This person will identify and solve problems, set expectations and goals, and delegate tasks but should also be able to assist the team members on an individual level should they need help. This candidate shall also possess the skills necessary to autonomously manage with minimal direct supervision.

Requirements

3+ years management experience with high-volume 3+ service retailer or fitness center
3+ years POS knowledge
CRM managing experience
Office 365 assets experience
Ability to work a minimum of 45 hours per week with a flexible schedule including nights, weekends and some holidays.
Must be motivated, respectful, and professional with skills and ability to constructively coach employees
Ability to understand and analyze various reports including but not limited to, guest retention, Lifestyle Pass quantities, scheduling, inventory, employee sales, commission reporting.
Proficient in scheduling a team of 15+ individuals best fit to meet the business model and maximize profit, approve/deny time off requests, and cater to the guest experience.

Nice To Haves

Preferred skillset in local community marketing

Responsibilities

Overseeing all aspects of center operations.
Achieving sales goals through exceptional guest service, marketing the center, sales growth strategy, and guest retention.
Scheduling.
Onboarding of new hires.
Continuing the education of other employees.
Maintaining safety protocols within the center.
Identifying and solving problems.
Setting expectations and goals.
Delegating tasks.
Assisting team members on an individual level.
Motivating, coaching, and extensively training each employee on all services, safety protocols, recommendations, sales, Lifestyle Passes, and Packages.
Setting clear, attainable, and measurable performance goals.
Providing Team Members with all resources necessary to succeed, including operating systems, new service knowledge, company updates, and ongoing training material.
Demonstrating respectful team dynamic to encourage sales growth across the board.
Professionally and appropriately correcting employee behavior, discipline, termination, and facilitation of employee transfer.
Comprehending and passing iCRYO-designed service exams following initial training.
Maintaining good time management skills, good judgment, and ability to multitask.
Displaying exceptional guest experience skills, handling and resolving guest issues to maintain guest loyalty.
Understanding guest needs and educating guests on services needed in a competent, efficient, and professional manner.
Meeting or exceeding minimum productivity requirements set by the company including sales goals.
Maintaining professional appearance and positive attitude.
Maintaining an environment of trust and efficient communication with managers and peers.
Completing ongoing and continued education.
Maintaining a clean environment and upholding company standards.
Local community marketing.
Maintaining Vendor Relations.
Inventory Management.
Invoicing proper partners at given opportunities.