Center Manager

The UPS Store 5064 • Watertown, SD

11h • Onsite

About The Position

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Requirements

• Two years of retail store operations experience
• Strong supervisory/managerial/leadership skills
• Excellent computer/internet/software knowledge
• The physical ability to perform this job (lifting, bending, etc.)
• Knows how to “listen and lead.”
• Must have a dynamic personality and must be able to motivate a team to optimize performance.
• Previous store management experience required, including personnel and financial management experience
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

Nice To Haves

• Post high school education (college coursework or a degree)
• P&L experience preferred
• Advanced education degree, coursework, or tech school desired

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees