Center Manager

European Wax Center • McMurray, PA

12d • Onsite

About The Position

As a Center Manager at European Wax Center, you will own the full picture including team performance, guest experience, sales results, and culture. You will be responsible for building a center that employees are proud to work in and guests love returning to. Ballast Wax, a fast-growing multi-unit EWC franchisee, invests in its managers by providing real autonomy, structure, training, and a supportive team.

Requirements

• Accountable for real sales metrics (revenue, conversion, retention) and able to discuss performance.
• Experience developing people, not just managing them.
• Ability to give direct feedback and follow through.
• Proactive recruitment skills; ability to fill pipeline before job boards are needed.
• Ability to own and fix guest problems and use them to improve future experiences.
• Managed a real team.
• 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment.
• Available for a flexible schedule including evenings and weekends (one weekend shift, not both).
• Reliable transportation.

Nice To Haves

• More experience than the minimum requirement can lead to more earning potential.

Responsibilities

• Own revenue, package, and product goals and analyze numbers.
• Coach the team on guest education and confident selling.
• Analyze trends and build action plans to improve performance.
• Drive traffic through local marketing and brand campaigns.
• Set the standard for every guest interaction.
• Resolve escalated concerns with professionalism and care.
• Champion an environment guests want to return to.
• Recruit, onboard, and retain top-performing team members.
• Provide consistent coaching, including performance reviews, 1-on-1s, and feedback.
• Build internal succession for team growth.
• Create a culture people choose to stay in.
• Manage scheduling, inventory, payroll, and cash handling.
• Track KPIs such as productivity, retention, and labor, and act on findings.
• Uphold cleanliness, sanitation, and brand standards.

Benefits

• Compensation & Bonuses: $23–$25/hr base depending on experience, monthly performance bonuses ($500, $1,000, or $1,500), commission on personal sales.
• Total potential: $53,000–$70,000 annually.
• Growth & Career Path: 30-60-90 day structured onboarding, mentorship from district leadership, clear path to Senior Center Manager and District Manager, ongoing training and professional development.
• Work-Life Balance: 2 weeks PTO after first 90 days, consistent/predictable shift structure, one weekend shift (not both).
• Benefits: Medical insurance (55% employer contribution), 401(k) with employer match, access to EWC services, Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed