Center Manager - Best Friends Pet Hotel

BEST FRIENDS PET CARE INC • Katy, TX

7d • $50,000 - $56,000 • Onsite

About The Position

Best Friends Pet Hotel is seeking a passionate, hands-on Center Manager to lead a team dedicated to creating a second home for beloved pets. This role involves overseeing daily operations, ensuring the safety and well-being of pets, managing a team, and driving client satisfaction and business growth. The ideal candidate will have a collaborative approach and a commitment to delivering unforgettable experiences for pets and their families.

Requirements

• At least 2 years of management experience overseeing a team of 10+ employees.
• Hands-on animal care experience.
• Deep understanding of animal behavior, health, and welfare practices.
• Proactive, organized, and adaptable mindset.
• Stellar communication skills.
• Proven ability to inspire, motivate, and lead.
• Financial management expertise, including payroll, budgets, and expense control.
• Ability to lift large dogs.

Nice To Haves

• A bachelor’s degree in Animal Science, Business Management, or a related field.
• Desire to continue education and training with a dynamic pet care organization.

Responsibilities

• Lead and manage a team of 10+ animal care professionals.
• Oversee daily care routines including feeding, medicating, grooming, exercise, and playtime.
• Maintain meticulous records of each pet’s health and behavior.
• Enforce safety protocols and ensure the facility meets or exceeds standards.
• Handle emergencies in collaboration with the District Manager.
• Recruit, mentor, and lead the team in a positive work culture.
• Serve as a liaison between frontline team members and headquarters staff.
• Create schedules that balance pet care excellence with budget efficiency.
• Deliver exceptional client service and build lasting client relationships.
• Encourage feedback and champion ways to elevate the client experience.
• Manage payroll, budgets, and financial reporting in collaboration with the District Manager and administrative support.
• Manage inventory and coordinate purchasing.
• Collaborate with the marketing team on community outreach and partnerships.
• Solve problems and adapt to challenges in a fast-paced environment.

Benefits

• Rewarding career in pet care.
• Lead a thriving facility where no two days are the same.
• Work alongside an amazing team in an environment filled with wagging tails and happy purrs.

What This Job Offers

• Job Type: Full-time
• Career Level: management
• Education Level: No Education Listed