Center Manager

European Wax CenterAkron, OH
Onsite

About The Position

As a Center Manager at European Wax Center, you will own the full picture of running a business, including team performance, guest experience, sales results, and culture. You will be responsible for building a center that employees are proud to work in and guests love to return to. Ballast Wax, a fast-growing multi-unit EWC franchisee, invests in its managers by providing autonomy, structure, training, and a supportive team.

Requirements

  • Accountable for real sales metrics (revenue, conversion, retention).
  • Experience developing people through coaching and feedback.
  • Proactive recruitment skills.
  • Ability to recover gracefully from guest issues and implement improvements.
  • 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment.
  • Flexible schedule including evenings and weekends (one weekend shift, not both).
  • Reliable transportation.

Nice To Haves

  • More experience may lead to more earning potential.

Responsibilities

  • Own revenue, package, and product goals and analyze numbers.
  • Coach the team on guest education and confident selling.
  • Analyze trends and build action plans to improve performance.
  • Drive traffic through local marketing and brand campaigns.
  • Set the standard for every guest interaction.
  • Resolve escalated concerns with professionalism and care.
  • Champion an environment guests want to return to.
  • Recruit, onboard, and retain top-performing team members.
  • Coach consistently through performance reviews, 1-on-1s, and feedback.
  • Build internal succession for team growth.
  • Create a culture people choose to stay in.
  • Manage scheduling, inventory, payroll, and cash handling.
  • Track KPIs (productivity, retention, labor) and act on findings.
  • Uphold cleanliness, sanitation, and brand standards.

Benefits

  • Monthly performance bonuses ($500, $1,000, or $1,500).
  • Commission on personal sales.
  • 30-60-90 day structured onboarding.
  • Mentorship from district leadership.
  • Clear career path to Senior Center Manager and District Manager.
  • Ongoing training and professional development.
  • 2 weeks PTO after first 90 days.
  • Consistent, predictable shift structure.
  • One weekend shift (not both).
  • Medical insurance (55% employer contribution).
  • 401(k) with employer match.
  • Access to EWC services.
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