Center Manager

Propel Autism•Lilburn, GA

5d•Onsite

About The Position

This Center Manager role is a unique opportunity for an experienced RBT to step into a dynamic leadership position at a newly established center. The individual will play a key role in shaping the culture, operations, and clinical excellence of the site from the ground up. This position blends hands-on clinical support with operational leadership, including training staff, supporting learners, managing day-to-day clinic functions, and ensuring consistency in ABA service delivery. As a founding leader within the center, the Center Manager will collaborate closely with the Operations Team and Clinical Director to build efficient systems, foster a positive team environment, and drive successful clinic initiatives. This is an ideal opportunity for someone looking to expand their leadership skills, make a meaningful impact, and grow within a developing program.

Requirements

90% or greater on the RBT Performance Scorecard/Session Integrity Checklist.
95% Attendance and Punctuality
Must demonstrate/possess all of Propel’s core values.
High-school diploma, required.
Must be RBT certified for 1 year, required.
Must be able to lift up to 35 pounds.
Must be able to walk, bend, sit, stand, write, read, and input data.
Must have manual dexterity to perform specific computer, electronic, and paper documentation.
Be able to navigate Central Reach, Microsoft Word, Excel spreadsheets, Google-drive organization, Canva, ect.
Must be physically present at the assigned clinic.
Must be able to receive detailed information through oral communication and implement with fidelity by meeting assigned deadlines.
RBT Certification (Required)

Nice To Haves

The equivalent of one plus years prior office management experience in a similar office setting, preferred.
Strong attention to detail and problem-solving skills.
Excellent written and verbal communication skills and interpersonal skills.
Excellent interpersonal skills.
Strong organizational and planning skills.
Proficient in Microsoft Office Suite and Excel/or equivalent.
Knowledge of clerical practices and procedures.

Responsibilities

Promote a positive, problem-solving, and service oriented environment.
Assist administration team with other administrative or clerical duties, as needed.
Billable expectations across week to clinic needs: 20 hours for floating-sub support, 5 hours scheduling support (assistance with on-the-day scheduling assisting with Operations team), 15 hours week on-site clinic admin support admin.
Maintain record and stock of all inventory distribution monthly.
Assist with management of center-based budgets.
Prepare requisition orders for all supplies needed for respective locations approved by the Operations Manager.
Regularly complete center audits for functioning materials, furniture, appliances and purchasing replacements for the clinic.
Involved in weekly scheduling meetings with Operations Manager.
Assist with coordination of transportation as needed (drop-off/pick-up times with clients).
Engage with third party vendors as needed. Lead processes and engagement with other team members in the caretaking and accountability of maintaining a clean and efficient work environment for clients and staff.
Maintain a clean, safe, and secure working environment.
Manage opening and closing procedures of the facility in collaboration with Operations Manager and Clinical Director.
Establish a work culture in the clinic that stimulates staff enthusiasm, collaboration, and rapport between colleagues.
Collaborate and coordinate with the leadership team on company team building/appreciation events.
Develop clinic-based resources as requested by the Operations Manager and/or Clinical Director.
Evaluate effectiveness of work activities and work with the directors to solve any workflow problems.
Complete clinic tours for prospective team members and/or clients as needed.
Assist Operations Manager with marketing projects and endeavors across the region as needed.
Assist with basic troubleshooting for all technology needs and act as a liaison to assist Operations.
Support the Operations Manager in NHT with setting up Samsung Galaxy tablets, company applications, on-boarding RBTs, including CR training/navigation support, TEAMS accessibility, chain of command with the leadership team, etc.
Conduct routine safety drills (e.g., fire drills, safe room drills).
Assist with responding to and reporting of potential privacy/information security and/or compliance concerns (e.g. function as resource for necessary forms and report contacts).
Regulate and maintain clinic-compliance requirements (e.g. safety drills and procedures, clinic facility checklists ,center manager checklist, treatment room checklists, etc).
Manage incident reports.
Scan and maintain confidentiality forms in Propel Google Drive.
Provide fill-in coverage and in-direct support.
Assist the Clinical Director with new hire workshops, setting up and organizing training materials, assisting with weekly new hire training in the form of shadowing, modeling, feedback, direct training, and completing new hire competencies.
Shadow current RBTs on all clients and the center as well as connect with the BCBA team to understand client programming specifics.
Oversee and provide feedback to team members in supporting clinic initiatives (e.g., end of day task list, floating responsibilities, etc.) and providing appropriate channeling of information to BCBAs/Directors as needed.
Keep center pods on track, assist with activity creation and set up for each pod.
Develop weekly group activities and lesson plans including arts and crafts, gross motor activities, group social skills supports (per guidance Clinical Director) etc.
Assist in the development and dissemination of client materials as needed.
Assist in de-escalation of clients as requested by clinical team.
Complete and maintain all required certifications and training once employed including in-services and training as directed by Propel Autism.