Center Manager

European Wax Center • Sacramento, CA

21h • Onsite

About The Position

As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to. We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win.

Requirements

• Own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.
• Develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.
• Recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it.
• Recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.
• Managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.
• Available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both).
• Reliable transportation required.

Responsibilities

• Own revenue, package, and product goals - and know your numbers
• Coach your team on guest education and confident selling
• Analyze trends and build action plans to move the needle
• Drive traffic through local marketing and brand campaigns
• Set the standard for every guest interaction - from first hello to farewell
• Resolve escalated concerns with professionalism and care
• Champion an environment guests want to return to - and tell their friends about
• Recruit, onboard, and retain top-performing team members
• Coach consistently - performance reviews, 1-on-1s, real feedback
• Build internal succession so your team has somewhere to grow
• Create a culture people choose to stay in
• Manage scheduling, inventory, payroll, and cash handling
• Track KPIs - productivity, retention, labor - and act on what you find
• Uphold cleanliness, sanitation, and brand standards without exception

Benefits

• $70,000 base
• Monthly performance bonuses: $500, $1,000, or $1,500
• Commission on personal sales - rewarded for leading from the front
• 30-60-90 day structured onboarding
• Mentorship from district leadership
• Clear path: Senior Center Manager → District Manager
• Ongoing training and professional development
• 2 weeks PTO after first 90 days
• Consistent, predictable shift structure
• One weekend shift required (not both)
• Medical insurance (55% employer contribution)
• 401(k) with employer match
• Access to EWC services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed