Center Manager II (for internal employees only)

WELLSPACE HEALTH•Citrus Heights, CA

7d•$97,414 - $126,638•Onsite

About The Position

The Center Manager II provides on-site leadership and operational oversight for a small to mid-size center, with modest patient volume and growing service lines. This includes workflows for all employees, operations for front and back office, and management of systems. This position ensures daily center operations run smoothly, staff are supported, and compliance, quality, and patient satisfaction standards are met. The role balances team management with strategic alignment, focusing on performance, quality, and regulatory compliance. Works in dyadic partnership with the Center Lead Clinician (LC) to ensure the confluence of high quality care and services for our patients and community at a WSH Center. Collaborates with the LC to guarantee the direction of each Care Stream LIA (Leadership, Innovation & Accountability) teams are followed to ensure that organizational initiatives related to the highest clinical and quality standards are being observed across WellSpace Health.

Requirements

Associate’s degree preferred in Health Administration, Public Health, or Business; Or an equivalent of education and experience to meet business needs.
3-5 years of supervisory or lead experience in healthcare, or related field preferred.
Strong leadership, communication, and team development skills.
Demonstrated ability to manage operations, budgets, and compliance across multidisciplinary teams.
Strong communication, scheduling, and compliance understanding; ability to multitask in small to mid-size teams.
Commitment to a community health philosophy and demonstrated adherence to WSH Patient Centered Health Home (PCHH) team-based model of care.
Ability to communicate effectively and work with individuals from a wide variety of cultural, ethnic and socio-economic backgrounds and possess sensitivity to their health problems.
Able to communicate effectively both verbally and in writing.
Excellent interpersonal, organizational and managerial skills.
Demonstrated ability using computer applications, including electronic health records, MS Word, Excel, and E-mail.
Proficiency in EHR systems, data analytics, and performance dashboards.
Demonstrated commitment to the provision of care services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Established understanding of FQHC regulations, CCBHC regulations, HRSA standards, SAMHSA standards, HIPAA, OSHA, HEDIS/UDS metrics, The Joint Commissions, FTCA risk management and California Title 22 requirements and continuous readiness systems.
Commitment to HIPAA, and ability to abide by standards of professional ethics and maintain confidentiality and Just Culture principles.
Must maintain compliance with HRSA and The Joint Commission site visit readiness, infection control, and safety drills.
Strong communication, scheduling, and compliance understanding; ability to multitask in small to mid-size teams.
Current BLS and first aid certificate or willingness to be trained required within the first (90) ninety days of employment.
Support the standards of High Reliability.
Complete WellSpace Health Leadership trainings such as DELTA, LEAD, or similar within one year of hire.

Responsibilities

Works in dyadic partnership with the Center Lead Clinician to ensure high quality care delivery for all care streams with the guidance of the LIAs.
Oversees daily center operations and facility management to ensure smooth, efficient, and safe functioning of all departments/care streams.
Collaborates with all center LIA teams to ensure integrated care delivery.
Following PCHH tenets, coordinates patient flow, scheduling, and service delivery to optimize access, productivity and excellent patient experience.
Mentors and coaches leads to ensure consistent supervision and communication across care streams/departments.
Facilitates smooth operations and communications between all Center care streams and staff.
Implements and monitors performance improvement and quality assurance initiatives.
Must maintain compliance with HRSA, SAMHSA, and The Joint Commission site visit readiness, infection control, and safety drills.
Ensures operational efficiency, productivity, and quality goals are achieved.
Manages site-level metrics such as access, no-show rates, and productivity benchmarks.
Supports patient experience and Just Culture practices.
Supervises center leads and staff across multiple service lines.
Supports training on center workflows for clinical staff along with Lead Clinician.
Supports LIAs to conduct performance evaluations and promote a culture of accountability and teamwork.
Works with LIAs to develop appropriate center staffing schedules and maintains master calendar.
Facilitates staff meetings and professional development opportunities in collaboration with Lead Clinician and guidance from LIAs.
Acts as a mentor and role model to provide excellent patient care and service and collegiality with Center teams.
Manages budgets, financial reporting, center metrics and resource allocation.
Monitors billing, collections, and inventory to maintain fiscal responsibility.
Identifies opportunities for cost savings and operational efficiency.
Conducts regular site walk-throughs, compliance assessments, and other center resource reviews.
Manages operational budgets, site metrics, and performance improvement plans.
Ensures excellent patient service and effective resolution of patient concerns.
Engages with community partners and promote center programs and outreach initiatives.
Supports efforts to enhance health equity and culturally competent care delivery.
Acts as an liaison between the Center and Administrative Services.
Maintains appropriate documentation, reporting, and metrics for operational and quality performance.
Assists with audits, inspections, and accreditation processes.
Ensures compliance with federal, state, and local healthcare regulations, including TJC, FTCA, OSHA, HIPAA, HRSA, CCBHC, SAMHSA, UDS/HEDIS and other healthcare standards.
Works with LC and LIAs to maintain productivity and other quality of care metrics at appropriate level in accordance with WSH initiatives, policies and budgetary guidelines.
In conjunction with Lead Clinician, develops and facilitates Center meetings.
Attends other meetings as needed.
Additional duties as assigned.