Center Front Desk & Child Care Staff

PCC Center•Redwood City, CA

7d•Onsite

About The Position

Peninsula Community Center (PCC), a ministry of Peninsula Covenant Church (PCC), builds community by providing personal, healthy, and meaningful connections through aquatics, fitness, tennis, PE+, and community programming. PCC actively cultivates a culture of collaboration, personal growth, and fun across all teams. Under the supervision of both the Member Care Director and the Child Care Coordinator, the Center Front Desk & Child Care Staff serves as the primary point of contact for members and guests, working various shifts across both the Front Desk and the Child Care Room. This role ensures a seamless experience for visitors by providing a high level of customer service, maintaining a safe, nurturing environment for children, and keeping facilities operational and welcoming.

Requirements

Must be at least 18 years old.
Clear Live Scan background certification required.
Mandated Reporter Certification.
CPR/AED and First Aid Certified (or willing to obtain certification within 3 months of hire).
Excellent communication skills.
Customer service orientation.
Multi-tasking ability.
Strong sense of teamwork.

Responsibilities

Serve as the primary point of contact for members and guests, working various shifts across both the Front Desk and the Child Care Room.
Ensure a seamless experience for visitors by providing a high level of customer service.
Maintain a safe, nurturing environment for children.
Keep facilities operational and welcoming.
Greet and thank all members, guests, and children upon arrival and departure.
Answer multi-line phones politely, check members into the facility/childcare systems, handle sales transactions, and update member accounts.
Address member inquiries and concerns promptly and professionally; track feedback and escalate issues to leadership as required.
Provide direct care, supervision, and engaging activities for children ages 1-7 in the Child Care Room, ensuring a safe, enriching, and joyful environment.
Strictly follow attendance tracking, child check-in, and release procedures.
Move around assigned areas to maximize meaningful connections with members and guests.
Perform hourly tidying across assigned rooms and common areas.
Communicate with the Facilities team for needed repairs or restock needs.
Assist with facility setup/breakdown, including restacking weights and putting on/taking off pool covers and lane lines (cranking handles, pulling, pushing).
Actively participate in organizational culture, growing in being/becoming/belonging, engaging/equipping/encouraging, and caring/connecting/community.
Attend and participate in program Bonfires, Campfires, Firesides, and staff meetings.
Fulfill other duties as assigned by the Center Director.