Center for Innovation Generalist (Temporary)

Fayetteville Public Library•Fayetteville, AR

5d•$13 - $17•Onsite

About The Position

The Center for Innovation Generalist (Temporary) role at Fayetteville Public Library is a six-month position focused on providing excellent customer service and technical support within the Center for Innovation. This role involves engaging with patrons, assisting with library materials and services, troubleshooting technical issues, managing library materials, supporting programs, and maintaining the setup of innovation suites. The position requires a proactive approach to customer engagement, problem-solving, and a willingness to learn about new technologies.

Requirements

High school or GED, plus 6 to 12 months related experience and/or training, or equivalent combination of education and experience.
Minimum age to meet AOSH requirements for working near an automated conveyor and sorting system.
Intermediate computer and software skills including experience with Microsoft operating systems, Office Software, and Programming Languages.
Understanding of basic networking concepts.
Ability to effectively communicate orally and in writing.
Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Ability to operate standard office equipment, including a telephone, printer, copier, scanner, fax machine, and hand-held radio.

Nice To Haves

Multilingual skills a plus.

Responsibilities

Proactively greet and establish rapport with patrons, engaging them in conversations about library materials and services.
Provide exemplary customer service in-person at the Center for Innovation and other library locations.
Answer directional and general questions about library programs and services, referring patrons to appropriate staff or service desks.
Staff Center for Innovation desks as needed.
Effectively communicate library products, services, policies, responsibilities, and code of conduct to patrons.
Blend creativity, problem-solving, and decision-making to positively impact the customer experience, de-escalate negative situations, and resolve customer concerns.
Ask open-ended questions to assess customer needs, tailor approaches, and provide recommendations using institutional knowledge.
Provide basic troubleshooting assistance for Center for Innovation suites and act as the first line of technical support for staff and patron issues.
Check out, check in, and renew all materials, including atypical items like electronics and tools, using the integrated library system.
Assist with multiple high-quality Center for Innovation programs through prep-work, attendance tracking, and email communications.
Support the department in offering diverse programs annually.
Ensure innovation suites are set up for patrons with requested equipment.
Register, check in, and maintain patron registrations for various suites using Communico.
Assist with library services, programs, and outreach opportunities as needed.
Keep abreast of current and changing Center for Innovation technologies to answer patron questions.
Display excellent time management, attention to detail, problem-solving, and organizational skills.
Balance multiple tasks and prioritize work, completing tasks at an appropriate pace with a sense of urgency.
Demonstrate knowledge of safety equipment and procedures, minimizing the risk of injury.
Maintain all equipment in like-new condition.
Collaborate with supervisor on departmental projects.
Help orient new staff and train staff members as assigned.
Conduct special projects as assigned.
Represent the department on various library committees as assigned.
Protect library assets and ensure building security by monitoring security gates, adhering to policies, and following closing procedures.
Assume personal responsibility for building maintenance and solving minor issues.
Perform any other related duties as required or assigned.