Center for Innovation Generalist

Fayetteville Public Library•Fayetteville, AR

7d•$13 - $17•Onsite

About The Position

The Center for Innovation Generalist provides customer service and support to patrons throughout the Fayetteville Public Library, with a focus on the Center for Innovation. The role answers questions about library materials, services, programs, policies, and conduct; helps patrons identify appropriate resources and solutions; and provides basic technical troubleshooting for staff and patrons using Center for Innovation suites. The Generalist also checks out, checks in, and renews library materials, including electronics and tools, and uses Communico to manage suite registrations and check-ins. The position supports Center for Innovation programs and outreach by preparing for programs, tracking attendance, communicating by email, and ensuring suites are ready with requested equipment. It requires keeping current on Center for Innovation technologies, maintaining equipment and building security, assisting with department projects, orienting and training staff as assigned, and completing other related duties. The schedule includes Sunday, Monday, and Wednesday hours, with a potential Friday or Saturday shift. Evening, weekend, and holiday shifts may be required.

Requirements

High school diploma or GED, plus 6 to 12 months of related experience and/or training, or an equivalent combination of education and experience.
Meet the minimum age requirements for working near an automated conveyor and sorting system, as specified by AOSH requirements.
Intermediate computer and software skills, including experience with Microsoft operating systems, Office software, and programming languages; understanding of basic networking concepts.
Ability to communicate effectively orally and in writing.
Basic math skills, including calculating figures and amounts and applying fractions, ratios, and proportions to practical situations.
Ability to operate standard office equipment, including a telephone, printer, copier, scanner, fax machine, and hand-held radio.
Ability to work an assigned flexible schedule that includes evenings, weekends, and holiday shifts.
Ability to work independently and as an effective team member.
Strong organizational, time-management, and interpersonal skills.
Ability to learn about technologies offered in the Center for Innovation.
Ability to learn and carry out emergency procedures.

Nice To Haves

Multilingual skills.

Responsibilities

Greet patrons, build rapport, provide exemplary customer service, answer general and directional questions, and refer patrons to appropriate staff or service desks.
Communicate information about library products, services, policies, responsibilities, and code of conduct; solve problems, de-escalate negative situations, and address customer concerns.
Assess patron needs through open-ended questions and recommend appropriate solutions, including for routine and complex inquiries.
Provide first-line technical support and basic troubleshooting for staff and patrons using Center for Innovation suites.
Check out, check in, and renew materials, including electronics and tools, using the integrated library system.
Support Center for Innovation programs through preparation, attendance tracking, email communications, and other assistance.
Set up suites and ensure requested equipment is available for patrons.
Use Communico to register patrons, check them in, and maintain suite registrations.
Assist with library services, programs, and outreach as needed.
Keep current on Center for Innovation technologies to answer patron questions.
Manage time and tasks effectively, maintain attention to detail, solve problems, stay organized, and prioritize work at an appropriate pace.
Follow safety procedures, minimize risk of injury, and maintain equipment in like-new condition.
Collaborate with the supervisor on departmental projects and smooth department operations.
Orient new staff and train staff members as assigned.
Conduct special projects and represent the department on library committees as assigned.
Protect library assets and building security by monitoring security gates, following library policies, and completing closing procedures.
Take personal responsibility for building maintenance and resolving minor issues.
Perform other related duties as required or assigned.