Center Director

City of New York•New York City, NY

11d•Onsite

About The Position

The HIV/AIDS Services Administration (HASA) provides access to benefits and services to one of New York City's most vulnerable populations: low-income New Yorkers diagnosed with HIV or AIDS. HASA offers services such as intensive case management, direct linkages to Cash Assistance, Medicaid, SNAP, Long Term Care, Homemaking, and access to emergency and permanent housing. With approximately 1,100 employees, HASA serves over 33,000 clients, including 2,500 families. Due to advances in healthcare, HASA has adapted its services to meet evolving client needs, focusing on maximizing access to healthcare, improving housing quality and availability, and supporting clients who wish to enter or return to the workplace through voluntary vocational services. HASA is committed to providing high-quality, individualized, efficient, and effective services. Eligibility criteria have been expanded to include all persons diagnosed with HIV, regardless of symptom status, to help them maintain stable, healthy lives.

Requirements

Applicants must be permanent in the Administrative Director of Social Services Civil Service title or be permanent in a comparable title eligible for 6.1.9 Title Change.
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.
All candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level.

Responsibilities

Conduct and attend meetings with local representatives from health care communities, civic groups, governmental/non-governmental agencies and elected officials to interpret departmental policies, resolve multi-situational issues, and convey the community's stance on HASA issues and concerns to Management.
Manage and coordinate day-to-day administrative and operational functions within the HASA Center ensuring that program services adhere to Federal/State/City Agency standards and that those standards are uniformly enforced throughout the office.
Responsible for maintaining an office environment that is sensitive to the needs of HASA customers and associated case members; ensure that confidentiality standards are fully met and, when breached, safeguards are put in place, and staff training or disciplinary action is initiated as applicable.
Implement HASA mandates, procedures and systems designed to comply with specified time frames and service requirements regarding client contacts, issuances of benefits to eligible clients, case stabilization, homelessness diversion, referrals for community-based services and permanency planning for family cases.
Establish performance standards, site productivity goals, while directly supervising financial eligibility, social service, and support service staff for procedural compliance, adherence to HRA time and leave regulations, disciplinary actions, and the management of day-to-day administrative activities within their own units at scheduled meetings.
Coordinate the disbursement of all incoming cases from Service Line and their prompt assignment to appropriate unit/worker; maintain a tracking mechanism to ensure accuracy in work and timeliness of case transactions to be reported to the Regional Manager.
Provide primary oversight and final approval/disapproval for complex case reviews such as Case-by-Case Financial Assistance (CBCFA), and Rental Assistance.
Identify training needs through specific staff meetings ensuring that staff is trained in the interpretation and application of Federal, State, City and Agency policies and procedures.
Meet regularly and work closely with the designated Regional Manager on multi-situational cases and administrative issues to effect resolution and/or compliance; monitor those cases involving referrals to resources outside HASA components and ensure follow-up services.
Liaise with community representatives from Community-Based Organizations, hospitals, community health centers, physicians, drug programs, and elected officials to interpret departmental policies, and assist in the resolution of issues for their consumers and inform HASA Administration of community concerns.
Perform other related duties, as necessary.
Manage the center with a commitment to the provision of services that are cost-effective, efficient, high quality and based on the premise that all sectors of the community work together so that people living with HIV or AIDS have medically appropriate housing, financial security, access to medical care and treatment, and social wellbeing so that they may live their lives in the fullest dignity and self-sufficiency possible.