Center Director

POSSIBILITIES ABA UTAH LLC • Logan, UT

5d • Onsite

About The Position

The Center Director serves as the on-site leader responsible for the day-to-day operations, culture, and overall experience within the center. This role ensures the environment is clean, safe, organized, and fully prepared to support both learners and staff. The Center Director leads the technician team, sets the tone for a positive and inclusive culture, and acts as a reliable point of contact for operational needs, staff support, and unexpected challenges. This role plays a key part in creating a thoughtful and supportive experience for learners and families from onboarding through graduation. This role has primary supervisory responsibilities over Care Coordinator, and Technician level staff.

Requirements

• Bachelor's Degree (or equivalent work experience)
• 3-5+ years of leadership or management experience with direct responsibility for team performance and day-to-day operations
• Demonstrated experience owning and driving operational metrics (e.g., utilization, staffing efficiency, scheduling, or similar performance indicators)
• Experience leading teams in a fast-paced, service-based environment required
• Experience using operational systems and performance dashboards to monitor metrics, identify trends, and drive decision-making.
• Prior experience with employee relations, performance management, and team development
• Strong organizational, problem-solving, and communication skills

Nice To Haves

• ABA and/or center-based experience preferred

Responsibilities

• Supervise, coach, and Care Coordinators, and Technician level staff
• Foster a positive, respectful, and accountable team culture
• Monitor team morale, engagement, and burnout; implement culture initiatives and recognition efforts
• Provide real-time feedback and support performance management in partnership with leadership
• Manage routine performance evaluations for Technician level promotions
• Lead center leadership meetings, staff meetings, trainings, and center-wide communication
• Ensure alignment with Possibilities values and respond rapidly when issues arise
• Be a presence in the community for marketing and building and maintaining strategic partnerships
• Support client onboarding and preparation for new learners
• Ensure a consistent, welcoming, and high-quality experience for learners and families
• Coordinate learner milestones, celebrations, and engagement initiatives
• Provide tours and represent the center to prospective families
• Maintain a clean, safe, organized, and fully operational center environment
• Conduct regular walkthroughs to proactively identify and resolve facility issues
• Coordinate maintenance needs and partner with facilities/vendors as needed
• Ensure proper use, storage, and upkeep of materials, equipment, and physical space
• Manage basic IT and technology oversight for troubleshooting and staff onboarding/offboarding
• Support security and access management for the facility
• Ensure adherence to company policies, licensing requirements, and safety protocols
• Support emergency preparedness and required safety procedures
• Submit and follow up on maintenance requests (including plumbing, HVAC and cleaning concerns) with the Facilities Manager.
• Oversee daily center operations including scheduling and attendance support with the Care Coordinator
• Ensure effective use of space, materials, and center resources
• Partner with Regional Directors and BCBAs to align operations with clinical needs
• Oversee budget and supply management, purchasing, and inventory to ensure center readiness
• Support high-level scheduling decisions, time tracking, and internal documentation processes
• Oversee hiring and planning of staff onboarding informed by the client pipeline
• Maintain accurate internal systems related to staffing, learners, and center operations
• Running leadership meetings and cross-functional collaboration
• Own and monitor key center operational health metrics (e.g., utilization, staffing efficiency, schedule adherence, cancellations), proactively identifying trends and driving actions to maintain a healthy, efficient operation

Benefits

• Opportunities for career growth and advancement
• Generous paid time off (PTO) to support work-life balance
• Ongoing employee recognition and rewards programs
• Wide variety of health insurance plans to choose from with company contribution
• Access to an Employee Assistance Program (EAP) for additional support
• Voluntary benefits to fit your needs, including: Dental, Vision, Short-term disability, Basic Life Insurance, Voluntary Life Insurance, and AD&D, Accident Insurance, Pet Insurance
• Discounted mobile phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager