Center Director

BrightView • Henderson, KY

1d

About The Position

BrightView is seeking a Center Director to facilitate clinic workflow and lead the daily operations of a treatment facility. The role collaborates with medical, behavioral health, nursing, and operations professionals and works with regional and company leadership to oversee the treatment center. The Center Director is responsible for delivering an exemplary patient experience in addiction medicine while fostering a collaborative, team-centric environment.

The position oversees clinic operations and patient flow, staff performance and development, patient experience, partnerships, compliance, onboarding, and training. It may also fulfill the Program Administrator role as outlined by State Administrative Code, as needed.

Requirements

• At least 2 years of experience in a human service-related field, preferably in a drug and alcohol setting; or at least 2 years of experience in a clinic-based position within BrightView with leadership or management responsibilities.
• Demonstrated management and leadership capabilities.
• Ability to build a team-centric environment and cultivate collaboration among staff in a multidisciplinary healthcare environment.
• Competence working with a diverse population of colleagues and patients.
• Problem-solving ability and urgency in finding solutions that meet patient and teammate needs.
• Professionalism and ability to manage conflict constructively.
• Adaptability in a dynamic work environment.
• Excellent verbal, written, and presentation skills.
• Empathy and compassion to support patients’ recovery journeys.
• Commitment to integrity, compliance, work standards, and regulatory requirements.

Nice To Haves

• Bachelor’s degree preferred.
• Prior experience with harm reduction is a plus.

Responsibilities

• Lead and manage all aspects of patient flow and clinic operations.
• Execute BrightView’s operations playbook for the clinic.
• Plan, lead, and deliver regular team meetings.
• Ensure a consistent, high-quality patient experience in the clinic.
• Identify and facilitate resolution of issues and conflicts within the center.
• Ensure clinic staff comply with established policies, procedures, workflows, and training.
• Manage site-level personnel across multiple professional disciplines.
• Cultivate staff development and set clear performance expectations.
• Establish staff performance improvement plans and conduct redirection or retraining efforts.
• Develop community partnerships in collaboration with BrightView’s Outreach teams.
• Ensure proper collaboration with the Quality department partner.
• Fulfill the Program Administrator role as outlined by State Administrative Code, as needed.
• Follow and enforce federal, state, and local healthcare requirements.
• Handle new staff onboarding and training.

Benefits

• Paid time off (PTO).
• Immediately vested and eligible 401(k) program with employer match.
• Ongoing company-sponsored training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after 1 year in a related field.
• Competitive compensation.
• Supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager