Center Director

Steadfast Health•Raleigh, NC

5d•Onsite

About The Position

The Facility Administrator exists to own the daily operations of a Raleigh outpatient SUD clinic - and is made for someone who wants to build, stabilize, and lead—and who understands that operational excellence is inseparable from patient-centered, harm-reduction care. As the Facility Administrator, you will be responsible for overseeing the daily operations and performance of a Cleveland outpatient clinic, specializing in substance use disorder (SUD) treatment. Your role is crucial in ensuring the delivery of compassionate, patient-centered care, while maintaining compliance with federal, state, and local regulations. You’ll work most closely with facility staff, including CSS, APPs, CPRSs, and Behavioral Health Therapists, while partnering cross-functionally with Clinical Operations, Business Operations, People, and Compliance - providing unwavering support to clinic staff. Your leadership will empower the team to navigate challenges and deliver high-quality patient care while fostering a positive and inclusive clinic environment.

Requirements

Proven leadership experience in outpatient clinic operations management, within a substance use disorder treatment setting.
Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team.
Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity.
Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality.
Solid understanding of patient care processes, healthcare best practices, and regulatory requirements, in SUD treatment setting.
Experience with workflows and regulatory standards.
Strong interpersonal and team-building skills, with an ability to develop, engage and inspire diverse clinical and operational team members.
Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges.
A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers.
A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care.

Responsibilities

Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance.
Own the clinic’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.
Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals.
Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment.
Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery.
Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.
Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care.
Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment.
Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care.
Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic.
Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented.
Collaborate with other Steadfast Facility Administrators and leaders to share insights, align strategies, and drive operational excellence across the organization.

Benefits

Medical, dental and vision insurance
Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities.
Annual CEU support & ongoing paid training
Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being.
401K Match up to 5%
100% employer-paid short-term and long-term disability and employer-sponsored life insurance
SoFi student loan interest rate discount
Rightway Health Concierge
1 year free pet Telehealth through Pawp
Perkspot Discount Marketplace
An opportunity to get in at the ground level and shape how we grow!