Center Clinical Manager (LPN or RN)

ChenMed•Amberley, OH

7d•Onsite

About The Position

We are a rapidly expanding primary care provider that is changing lives every day for both our patients and our team members. We are looking for innovative and entrepreneurial-minded individuals with an exceptional work ethic and ambition. The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back office center operations. This includes clinical quality, compliance, human resources, patient experience, and direct team member supervision. The CCM oversees hiring, performance management, training, and daily functions of center team members, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. The role collaborates with Center Leadership to design and implement clinical operation strategies to meet and exceed organizational goals, demonstrating proficiency in healthcare data analytics, clinical protocols, and leadership.

Requirements

High school diploma or GED equivalent required
Active and good standing Registered Nurse (RN) or Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required
Recent hands-on Phlebotomy experience required
A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
A minimum of 2 years management experience with direct reports required
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time
Spoken and written fluency in English

Nice To Haves

RN or LPN preferred
Other clinical licensure/certifications above the minimum requirement may also be considered
In a medical clinic, hospital or similarly regulated environment strongly preferred (for management experience)
IV Therapy certification for LPNs where required by State Board of Nursing
Experience working with geriatric patients is preferred
EMR system experience a plus
Bilingual a plus (Spanish/Creole)

Responsibilities

Collaborates with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
Manages clinical operations in partnership with Center leadership to ensure organizational objectives relative to clinical performance metrics, growth strategy, and membership goals are met and/or exceeded.
Ensures proper back office staffing scheduling, approves staff payroll and PTO, and plans for and manages staffing shortages.
Performs direct patient care duties as needed, which may include all duties of a Care Promoter.
Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support the core model.
Develops protocols and procedures to improve staff productivity.
Collaborates with PCPs to coach and manage clinical staff performance, implementing progressive improvement plans and disciplinary action when needed.
Manages medical equipment and supply inventory, ensuring availability and proper preventative maintenance of emergency equipment.
Ensures key performance targets are met, including Key Performance Metrics (KPI) metrics, wait times, patient experience, and staff engagement and turnover.
Leads high-quality selection, hiring, and ongoing training and education for clinical staff and Pharmacy/Medication Technicians.
Facilitates orientation and onboarding of new clinical team members, ensuring they are fully trained in their duties, including philosophy of care, patient flow, and clinical competencies.
Ensures regulatory compliance with OSHA, HIPAA, and other governing agencies.
Enforces clinical and quality standards and internal audit requirements of ChenMed.
Completes all required training to dispense medications from the medication room.
Performs other duties as assigned and modified at manager’s discretion.