Center Administrator

American Family Care Old Bridge•Freehold Township, NJ

12d•$55,000 - $68,000•Onsite

About The Position

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. The Center Administrator will manage operations for an urgent care clinic, including managing all non-physician clinic staff, ensuring quality of patient care, overseeing the maintenance of the clinic building and supplies, and ensuring complete and accurate charges are attributed to each patient.

Requirements

Medical office experience required.
Computer proficiency
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)

Nice To Haves

Bachelor’s degree preferred
A minimum of two years' experience working in a supervisory role in a medical office preferred
revenue cycle management experience preferred

Responsibilities

Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Ensure employees are adequately trained to perform assigned duties safely and correctly.
Monitor clinic activity and patient flow to ensure efficient and effective patient care
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement
Participate in team meetings with other clinic managers
Participate in special projects as needed