Center Administrator

CenterWell • Port Arthur, TX

2d • Onsite

About The Position

To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across front office, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director.

Requirements

• Aware of how clinics operate and function for patient care
• Handle patient and stakeholder concerns while maintaining trust and rapport
• Guide and support team members effectively
• Manage competing priorities and allocate time effectively
• Influence team behaviors and reinforce expected standards
• Manage competing stakeholder needs effectively
• Develop team performance over time
• Address and resolve conflict constructively
• Use data to guide decisions
• Identify root causes and implement effective solutions
• Oversee and manage financial performance of the center
• Ensure accuracy and completeness in information and processes
• Remain composed and effective under stress
• Choose appropriate responses in interpersonal situations
• Make decisions quickly in high-pressure situations
• Reflect on experience and improve over time
• Recognize risks and context in real time
• Understand how actions and processes connect across the system
• Reliability, Integrity and Accountability

Nice To Haves

• Knowledge of Medicare structure, rules, reimbursement
• Knowledge of Regulatory compliance and patient privacy
• BLS/CPR certification
• Compliance with required EMR and quality-related training modules

Responsibilities

• Improve a smooth clinic rhythm, ensuring on time starts and fast resolution of flow bottlenecks.
• Maintain a "High Reliability Organization" culture, ensuring the clinic is audit-ready everyday.
• Build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths.
• Use real-time data from reports to make informed decisions that improve clinical quality and financial stewardship.
• Leading morning huddles to align the team and managing real-time escalations to maintain clinic rhythm.
• Conducting daily 5S walkthroughs (Sort, Set in order, Shine, Standardize, Sustain) and managing vaccine cold-chain and sterilization logs.
• Conduct weekly one-to-ones, managing staff schedules, and ensuring competency signoffs through reverse shadowing.
• Stabilize "inbox aging," managing purchasing and waste reduction, and ensuring accurate point-of-service (POS) collections.
• Managing the service recovery system to resolve patient concerns on the same day.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed