Center Administrator

CenterWell • Lake Charles, LA

6h • Onsite

About The Position

Become a part of our caring community. Join our dedicated outpatient team at the Lake Charles clinic, where patient-centered care is our top priority. In this role, you will directly report to the Associates Operations Director and play an important part in delivering high-quality clinical support to our Patients. Lake Charles clinic address: 4050 Ryan St, Lake Charles, LA 70605.

Requirements

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program.
• Candidates selected for this job will be required to be screened for TB.
• Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
• Current CPR certification.
• Associates working in the State of Florida will need ACHA Level II Background clearance.
• 3+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Healthcare practice management experience.
• Understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program.
• Candidates selected for this job will be required to be screened for TB.
• Current CPR certification.
• Associates working in the State of Florida will need ACHA Level II Background clearance.

Nice To Haves

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience.
• Full-risk VBC experience.
• Basic knowledge of Population Health Strategy.
• Familiarity with Medicare.
• Experience managing a budget of $500,000+.

Responsibilities

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example.
• Supervise and manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
• Ensure adherence to state and federal regulations.
• Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development.
• Conduct monthly meetings with Regional AOD, AMDs, and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
• Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.
• Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
• Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with providers on patient terminations in collaboration with risk management.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree