Cent Scheduler Precert Special (4449) RADIOLOGY CORPORATE OFFICE

Lexington Clinic•Lexington, KY

7d•Onsite

About The Position

The centralized scheduler will receive incoming calls for scheduling radiology procedures; insure proper instruction of preps with lack of scheduling conflicts; maintain scheduling to ensure completeness and accuracy of all radiology modalities; exhibit excellent customer relations to patients, physicians, and co-workers. The Pre-certification Specialist is responsible for collecting complete, accurate information, securing appropriate physician orders, assisting in resolution or problems associated with departmental activities, effective communication and customer relation skills, ability to be self directed. Serves as a liaison for relaying patient authorization information to staff and physicians. Maintains records on all referrals/pre-certifications. Maintains patient follow-up tickler system. Provides back up telephone coverage for the Scheduling department as needed.

Requirements

Moderate computer skills.
High level organizational skills which must include good follow-up.
Ability to be self-motivated.
Demonstrated ability to communicate effectively.
Ability to work compatibly with patients, physicians and other staff members.
Ability to document information well.
Ability to remain professional when presented with difficulty/stress.
Attendance is an essential function of the job.

Nice To Haves

Formal training which will probably be indicated by a high school diploma or equivalent.
Knowledge of medical terminology.
Ability to type 45wpm with a minimum 6 months clerical experience in a medical office setting.
Excellent communication skills.
Excellent phone skills.
Ability to work in close situations with co-workers.
Ability to follow through on matters started by a co-worker (for example, handle return phone calls made by a co-worker when he/she cannot accept a call).
Willingness to pick up on any matter that has been started by a co-worker (flexibility).
Knowledge of medical terminology.
Familiarity with ICD-9 and CPT codes.
Good organizational skills.

Responsibilities

Receive incoming calls for scheduling radiology procedures.
Ensure proper instruction of preps with lack of scheduling conflicts.
Maintain scheduling to ensure completeness and accuracy of all radiology modalities.
Exhibit excellent customer relations to patients, physicians, and co-workers.
Collect complete, accurate information for pre-certification.
Secure appropriate physician orders.
Assist in resolution of problems associated with departmental activities.
Serve as a liaison for relaying patient authorization information to staff and physicians.
Maintain records on all referrals/pre-certifications.
Maintain patient follow-up tickler system.
Provide back up telephone coverage for the Scheduling department as needed.