Cemetery Services Representative (As Needed)

City of Santa Monica•Santa Monica, CA

7d•Hybrid

About The Position

Performs a wide variety of functions associated with the business operation of Woodlawn Cemetery, Mortuary, and Mausoleum including customer service, clerical work, office support and information distribution about services, programs, policies and procedures. Works under the administrative supervision of the Cemetery Administrator and/or designee, who outlines work assignments, monitors work in progress and periodically reviews completed work.

Requirements

Knowledge of basic funeral and mortuary services and practices.
Knowledge of funeral home procedures and products.
Knowledge of current office procedures, practices and equipment.
Knowledge of business English, spelling, punctuation and grammar.
Knowledge of basic mathematics.
Knowledge of cash handling techniques.
Knowledge of principles and procedures of recordkeeping.
Knowledge of effective customer services techniques.
Ability to maintain confidentiality.
Ability to read cemetery maps and records.
Ability to perform transactions of funeral products and interment spaces.
Ability to perform work with accuracy and attention to detail.
Ability to interact with grief stricken and distraught individuals.
Ability to work around deceased persons.
Ability to learn, understand and comply with applicable federal, state and local laws and regulations.
Ability to perform basic mathematical computations.
Ability to operate a variety of office equipment.
Ability to communicate effectively, both orally and in writing.
Ability to respond to public inquiries, complaints and requests for service in a tactful manner.
Ability to follow written and oral instructions.
Ability to demonstrate physical dexterity and lift objects of up to 25 lbs.
Ability to provide effective customer service.
Ability to establish and maintain effective and cooperative working relationships with City employees and the general public.
Skill in reading, writing and communicating at an appropriate level.
Skill in dealing effectively with individuals from diverse social, cultural, religious and ethnic backgrounds.
Skill in typing at a corrected speed of 25 words per minute.
Skill in using a personal computer and applicable software applications.
Skill in handling cash.
Graduation from high school or the equivalent.
Two years of recent, paid work experience performing customer service duties with a high volume of public contact.
One year of the required experience must have included working in a cemetery, funeral home, mortuary or a closely related field of business.
Possession of a valid class C driver license.

Responsibilities

Performs administrative clerical tasks related to the daily office operation of the City’s cemetery, mausoleum and mortuary.
Provides information and assistance in person and over the telephone.
Assists individuals with pre-need planning and at-need funeral and burial arrangements.
Performs sales transactions and assists individuals with the purchase of cemetery and mortuary services, interment spaces (i.e. graves, crypts and cremation niches) and funeral products (i.e. graves, vaults, caskets, urns, memorial plaques, and flowers).
Receives and records payments and assists in processing invoices.
Makes deposits, as assigned.
Reads cemetery maps and records to locate graves, crypts and cremation niches.
Files and maintains various documents, including record of sales forms.
Enters data pertaining to each interment and purchase into electronic recordkeeping systems and computerized databases
Collects statistical data and information.
Prepares and maintains letters, reports, forms and legal documents
Coordinates and schedules interment services with grounds staff and funeral directors.
Verifies identification of deceased persons and confirms mortuary services with City-designated contractor(s).
May provide assistance at funeral ceremonies and mortuary services, as assigned.
Keeps current on state and local laws relating to the business operations of a cemetery and mortuary.
Acts as a liaison for the Cemetery business office regarding programs, services and inquiries from bereaved families, funeral directors, health department officials, coroner’s officials, vendors and the general public.
Performs other related duties, as assigned.