Cemetery Services Clerk - Permanent Full-Time

Mount Pleasant Group • Toronto, ON

7d • CA$52,332 - CA$55,951 • Onsite

About The Position

We are looking for a Cemetery Services Clerk to join our team at Pine Hills Cemetery.

Requirements

• At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
• A valid Ontario “G” Driver’s Licence and a clean Driver’s Abstract.
• The successful applicant must obtain a Sales Representative Licence upon hire.
• Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
• Strong commitment to customer service excellence, with a focus on continuous improvement.
• High attention to detail and accuracy in all tasks.
• Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
• Demonstrated professional work ethic.
• Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
• Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
• Intermediate proficiency of Windows and MS Excel, Word, and Outlook.

Nice To Haves

• Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).

Responsibilities

• Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
• Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
• Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high-traffic periods.
• Attend graveside interments as requested, offering guidance and compassionate support to families.
• Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
• Manage tracking and dealer approvals for all memorial orders.
• Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
• Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.
• Create and process purchase orders for various supplies and services.
• Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
• Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
• Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
• Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
• Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
• Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.
• Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
• Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.
• Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.

Benefits

• Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
• Wellness resources and benefits including a wellness spending account
• Defined contribution pension plan with employer match
• RRSP & TFSA options
• Enhanced Employee Assistance Program (EAP)
• Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
• Paid Vacation days plus additional personal paid days off
• Annual Employee Engagement Surveys and Annual Employee Townhalls
• Salary increases, in accordance with company policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree