Cemetery Associate

Archdiocese of San Antonio•San Antonio, TX

7d•Onsite

About The Position

The Cemetery Associate I (CA I) will provide general support to include office reception, administrative duties and assisting families. The CA I will assist with the details regarding services to clients, families, and will be the first point of contact of the cemetery. The CA I will assist with the smooth operation of the office which also includes assisting other office and grounds personnel with administrative details.

Requirements

High school diploma or equivalent
At least two (2) years of working in an office environment providing customer service and administrative support
Reliable transportation
Valid driver license
Valid vehicle insurance
Excellent customer service skills
Experience with Microsoft Office applications and other computer related equipment.
Must be detail oriented, organized, self-motivated, work well independently and on a team.
Must have good written and verbal communication skills.

Nice To Haves

Associates degree preferred

Responsibilities

Answer phones, interoffice communication, schedule appointments and services
Assists families that come into the office and provide prompt and courteous service
Provides general administrative support to include but not limited to daily deposits, work orders and filing
Assist families with merchandise purchases that are relative to grave, crypt or niche
Assist visitors inquiring about burial locations
Ensure that interments are recorded properly and on a timely basis
Maintain information in customer accounting software (Plotbox) to include entering all records and some contracts into accounting software
Understand and apply knowledge of cemetery policy in order to assist families and coworkers
Assists as needed with the memorial application process
Assist families that come into the office with concerns regarding cemetery policy
Provide other internal cemetery locations with daily interment lists
Prepares certificate of ownership documentation as needed
Assists with the audit procedures and inventory
Assist in trust processing as needed
Maintain a clean work area and assist with the upkeep of common areas
Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Performs other duties as assigned.