Part Time CEM (nights & weekends)

Michaels Stores•East Hartford, CT

17h•Onsite

About The Position

This position is responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. The role also involves leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service. The CEM will assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. They will also ensure the execution of Company policies and standards, and hold the team accountable for store conditions and results. Additionally, the CEM will ensure all front-end policies and procedures are followed, and achieve their KPIs while managing their team to achieve their role KPIs. The role includes planning and leading the execution of class and in-store events, managing and executing shrink and safety programs, assisting with cash reconciliation and bank deposits, and assisting with inventory processes. The CEM will also assist with the onboarding of new Team Members, train, observe, and coach the customer experience team, participate in the performance management process, support Talent Development, and utilize leadership competencies for continued self-development. The CEM will serve as Manager on Duty (MOD), interact with others positively, acknowledge customers, help locate products, provide solutions, and participate in truck unloading and stocking processes. In select stores without a Framing Manager, the CEM will also lead the delivery of high-quality custom framing solutions. Other duties as assigned.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Retail management experience preferred.

Nice To Haves

Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Responsibilities

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
Ensure execution of Company policies and standards; hold them accountable for store conditions and results.
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
Plan and lead the execution of class and in-store events in accordance with Company programs.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with the onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others.
Acknowledge customers, help locate the product and provide solutions.
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Other duties as assigned.